Level 1

11 points

Brother Printer - Not Printing Wireless

Hello.

Installed new MFC-L2750DW. Have both PC and Mac. Working fine on PC, both USB and wireless. But on Mac, printing works only on USB.

When trying to print wireless, it hangs on "ready to print" or "connected to printer". Scan works wirelessly. Access to printer IP page works wirelessly. Only printing wirelessly hangs.

Tried installing with AirPrint and with CUPS. Tried removing and reinstalling driver. Tried resetting printer system and resintalling. Nothing works.

Any ideas?

MacBook Air 13″, macOS 11.4

Posted on Jun 10, 2021 11:12 PM

Top-ranking reply

Jan Hedlund

Level 7

24,235 points

Posted on Jun 12, 2021 10:48 AM

Hi,

Just a few things to check/try.

First of all, this topic appears in the High Sierra section of the communities, but macOS 11.4 is in your profile... Please confirm computer model and operating system.

As you know, the MFC-L2750DW is a model supporting the driverless AirPrint technology (About AirPrint - Apple Support), providing that the printer and the computer are connected to the same network (Wi-Fi router).

I assume that you are using a router (infrastructure mode).

You mentioned CUPS as well; which driver version (https://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfcl2750dw_us_eu_as)?

For a test, do you have access to an iPhone/iPad? If so, would the device recognise the MFC-L2750DW as an available AirPrint printer? Is it possible to print from the iPhone/iPad?

Could it be a problem with the router and Bonjour/mDNS? Any change if you Add a network printer by its IP address (Add a printer on Mac - Apple Support)?

Something with dual-band operation (2.4/5 Ghz), if applicable? The printer can only use 2.4 GHz (https://help.brother-usa.com/app/answers/detail/a_id/73618/~/compatibility-with-5-ghz%2C-dual-band-wireless-router%2C-or-mesh-networks). On the other hand, printing works with a PC...

One can always try the following procedure: Power off the router, the printer, the computer, and all other devices. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait another minute or two. Power on the computer. Finally, power on all other devices.

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25 replies

Chris Au

Level 1

24 points

Jul 15, 2021 2:15 PM in response to Asher Gabbay

I have a similar issue but with a weird twist.

We have the same printer in our household. It prints fine with 2 MacBooks, 1 iPhone and 1 WinOS laptop through WiFi. However, it doesn't always work from my ethernet-, or WiFi-, connected desktop iMac. The Print Queue dialogue says "Printing – Connected to printer", or "Processing page 1", but nothing happens for quite a while. Then the job either prints, or not, and the job disappears from the Print Queue.

The firmware is up-to-date on the printer. I am using High Sierra [10.13.6] on the iMac, older versions on the 2 MacBooks, and IOS 12.5.4 on the iPhone. 

Any help or insight is much appreciated.

Chris Au

Level 1

24 points

Jul 15, 2021 5:11 PM in response to Chris Au

Here's an update. After a couple of hours, the job disappeared from The Print Queue dialogue box. I walked to the store, bought some bananas, tried printing again, and it worked. What conclusions should I draw?

Asher Gabbay Author

Level 1

11 points

Jul 15, 2021 7:44 PM in response to Chris Au

I tried your suggestion and went to buy some bananas. Came back, no change... :)

I have no idea waht to conclude, except that I have given up on printing from my Mac. I print only from my PC, which prints flawlessly via Wi-Fi.

Asher Gabbay Author

Level 1

11 points

Jun 15, 2021 4:59 AM in response to Jan Hedlund

Thanks. I neglected to mention that's the first thing I did: check the firmware. It's up to date.

BDAqua

Level 10

250,253 points

Jun 16, 2021 4:29 AM in response to Asher Gabbay

Are you using the Brother iPrint & Scan App?

Asher Gabbay Author

Level 1

11 points

Jun 16, 2021 4:51 AM in response to BDAqua

Thanks. I tried that too. Didn't help.

BDAqua

Level 10

250,253 points

Jun 16, 2021 10:46 AM in response to Jan Hedlund

Great info Jan, thanks! :)👍

Jan Hedlund

Level 7

24,235 points

Jun 16, 2021 11:00 AM in response to BDAqua

:-)

BDAqua

Level 10

250,253 points

Jun 16, 2021 5:06 AM in response to Asher Gabbay

If it helps, in System Report?Printers they're both listed with a URL like this...

Brother MFC-J497DW:

Status: Idle

Print Server: Local

Driver Version: 4.0.28

Default: Yes

System Printer Sharing: Yes

Shared: Yes

URI: dnssd://Brother%20MFC-J497DW._ipp._tcp.local./?uuid=e3248000-80ce-11db-8000-105bad9cdd95

PPD: Brother MFC-J497DW CUPS

PPD File Version: 4.0.28

PostScript Version: (3010.106) 3

CUPS Version: 2.2.9 (cups-462.16)

Scanning support: Yes

Scanning app: /System/Library/Image Capture/Devices/AirScanScanner.app

Brother MFC-J497DW 2:

Status: Idle

Print Server: Local

Driver Version: 2.0

Default: No

System Printer Sharing: Yes

Shared: Yes

URI: dnssd://Brother%20MFC-J497DW._ipp._tcp.local./?uuid=e3248000-80ce-11db-8000-105bad9cdd95

PPD: Brother MFC-J497DW-AirPrint

PPD File Version: 2.0

PostScript Version: (3010.000) 0

CUPS Version: 2.2.9 (cups-462.16)

Scanning support: Yes

Scanning app: /System/Library/Image Capture/Devices/AirScanScanner.app

So maybe setting up as an IP Printer?

Asher Gabbay Author

Level 1

11 points

Jun 17, 2021 5:41 AM in response to Jan Hedlund

Thank you Jan. I read through that Xerox document. I also tried all kinds of router settings. Nothing.

This is so frustrating. I just opened a PDF in Preview, and couldn't print it - wireless or USB. I then went to Brother iPrint&Scan, and printed that same PDF through wireless no problem. So something seems to be the problem with the Mac AirPrint/CUPS drivers, not the router? But iPrint&Scan also uses AirPrint... I'm lost.

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Brother Printer - Not Printing Wireless