Apple music stops playing music after 15 seconds.

Report to apple.com/feedback under Services - Music as I‘ve done before I started discussion here. The more people report the more Apple can recognize that we are talking about a common bug. Pressure to fix should be high.

I‘m not prepared to test software as a customer that I pay for. That‘s the job of software quality at Apple before they release. I don‘t want to reset my iphone anytime beta software is released too soon. It‘s the job of Apple do release only working apps instead of wasting customers lifetime!

Please Apple help me to believe in your product quality. Slowly the opposite is happening.

To be loud and clear.

I tried everything without success. Nothing worse than listening to music over CarPlay with Apple maps or TomTom to get on your destination and getting or only 15 secs of each track or even worse multiple total crashes of the system.

Right now I switched to the 'old' settings. So no Hires, no Dolby Atmos... Only the 'standard' AAC best quality. No Offline probs at all. CarPlay is back to normal.

No crashes nor interruptions.

Now waiting for a solution.....

Yep, exactly the same thing here.

I had been having trouble with lossless since I started using it… first, when using a song from Apple Music (with active lossless downloaded music) in my alarm, the alarm didn’t ring at all…

Now I’m boarding a plane and found out all my music can’t be listened to without wifi or cellular, so no music in my plane. Music suddenly stops at 15s and doesn’t work anymore.

I have the same issue on 12 pro max. Songs downloaded since the 14.6 update stop at the 15second mark when the phone isn’t on wifi. no matter what I do, none of these songs will play for more than 15sec. It doesn’t matter if I’m connected to airpods, bluetooth speakers or playing music directly over the phone.

seriously apple can’t not mess something up with their updates

Hello,

Similar issue (iPhone 12 pro, iOS 14.6) and this is how i solved it:

Music setting: Download quality: lossless, Dolby atmos: automatic, download on dolby atmos: on

-open settings

-click on your picture/name on the top to open your apple ID

-click on Media and Purchases.

-click on sign out (Heads up: this will sign you out from media services such as apple music, news, etc. and also will delete all the already downloaded music)

Note: this is NOT the same as signing out of apple ID! it is signing out of the media portion!

-sign back in with your apple ID

-restart your phone

Head to apple music, and re-download the songs you wanted.

My lossless songs would only play for 15 seconds in offline mode, after this it was fixed.

hope this helps,

Bests

Hello everyone,

I think I figured it out if you go to << Settings -> Music -> Downloads and deactivate Download in Dolby Atmos >> after that just re download your songs again and everything should be working again when listening offline it worked for me

I boarded a plane today too and as I open Apple Music and start playing downloaded songs only, I realize every song stops at 15 seconds. Songs I listened to earlier with no problem, they all stopped. Definitely moving to Spotify after my subscription expires.

The real problem is actually not in our devices because force resetting doesn’t work at all, so the software is just bugged. It showed me a product key error message.

What worked for me is to use on-device VPN. After that I had to re-download all songs and I have no issues now.

Was experiencing the same problem the moment I updated to 14.6 but found a solution to it

Completely delete the Apple Music app from your device and re-install it from the AppStore ,but make sure you keep your library linked to your account when you delete

also that means you have to re-download your music for offline play…

Hello,

I have noticed that this issue comes up when you new music to a playlist, after it has already been download!

So maybe try making a playlist of the songs you want, download it, and don't add any new songs to that playlist.

This is not a solution, but can be a temporary fix until apple fixes the bug.

I turned Lossless off, now music can play normally. That explains why I didn’t notice that issue while using my old iPad (OS 12.x)

I was wondering whether AirPlay 2 caused the problem. Apparently not.

I had the same issue for weeks. The only thing that seems to be working is:

Go to settings >> Music >>

1) Under “Audio” Dolby Atmos should be off.

2) Under “Downloads” Download in Dolby Atmos should also be off.

This worked for me, hopefully it helps you!

Thanks for sharing, tried on both iPhone X & iPad Air 4, both failed.

now I found even turn off losses, there’s still chances that songs stop after 15sec. Guess all these chaos can only be solved after new patch releases. The only thing I’m not sure: has Apple acknowledged this issue & working on it?

I have same issue. I didn’t read all replies but maybe this helps:

I turned off cellular and wi-fi at the subway and all my downloaded lossless songs started to play.

Before that it was just 15 secs like all of you. Definitely it’s a bug and Apple should fix this.

If you use Bluetooth headsets, they can’t support lossless listening due to Bluetooth bandwidth limitations. ALAC 24 bit/48 kHz is the best quality you can get for on-the-go listening.

in my ears I’d say AAC 256 kbps is good enough when I don’t connect to my DAC & loudspeakers.