Apple music stops playing music after 15 seconds.

Seeing that this got reported about 500 times before, it's probably on Apple's end, dont you think? Can you let them know?

I had to call 3 times with apple support, and still got this problem...

https://discussions.apple.com/thread/252847014

https://discussions.apple.com/thread/252851062

https://discussions.apple.com/thread/252878744

https://www.reddit.com/r/AppleMusic/comments/nvbn16/dolby_atmos_lossless_songs_stop_playing_after_15/

https://piunikaweb.com/2021/06/12/apple-music-lossless-audio-keeps-freezing-with-a-static-crackling-sound/

https://germany.in-24.com/News/20899.html

https://9to5mac.com/2021/06/16/15-second-bug-dolby-atmos-spatial-audio-apple-music/

==> My conclusion: It's a bug.

It's really annoying me and I'm concidering subscribing to spotify, as are a lot of other Applemusic subscribers.

I didn't try on cellular, its only on downloaded content, it happens with headphones (beats solo pro) and I'm on 14.6

I’ve found a solution that worked for me (I have an iPhone 8)!

This should hopefully work for you, as long as you’re okay with not having the Dolby Atmos feature (in my opinion, it doesn’t really make that much of a difference).

First, make sure that all of the switches shown in the photo are turned off!

Then, re-download your music (only the newer songs that were downloaded while Dolby Atmos was enabled. Since it is a new feature, it shouldn’t be that many songs hopefully)!

Hope this helps!

It looks like Apple released iOS 14.7 today and one of the bug fixes indicated is "Dolby Atmos and Apple Music Lossless audio playback may unexpectedly stop"

Hopefully this update resolves the problem we've all been having.

Noticed to have the same problem on iPhone 8 with IOS 14.6 and Apple Music. Yesterday used it with CarPlay. Songs of new Playlist „3D-Audio“ play for 15s and stop followed by a crash restarting CarPlay. Procedure reproducible. Now we have Dolby Atmos and crashing app. Great!

After calendar problems with standard notifications not synchronized from Mac and 5 months of weekly support with no solution now Apple Music fails.

Really Apple software quality more and more becomes crap in all ranks.

And no, I don‘t wanna reset the iPhone anytime Apple fails! Spends my lifetime!

Frustrating!

Update:

So I tested the steps below on my wife's phone, and it seems to be working. I'm not sure if this is only luck or not.

But it's a second day now, and it's still fine.

The Apple Music setting that we set:

• Cellular mode [Off]
• Dolby Atmos: [Automatic]
• Audio Quality: [Lossless]
• Download in Dolby Atmos: [On]

Also, I'm not sure if this will work permanently or the issue will resurface again.

So good luck to all of you and I hope it will also work for some of you too. 🤞🏻😃

Basically, what I've done is re-login the account for the Media & Purchases on the Apple ID setting.

Steps:

• Go to Settings 
• Tap Apple ID
• Tap Media & Purchases and Sign Out
• Tap the Media & Purchases again and Sign In
• Restart your device Force restart iPhone - Apple Support / Restart your iPad - Apple Support

Now, the downloaded music on your device will is deleted, so you have to download it again.

Also, before downloading you can confirm the Music Setting once again just to make sure you got the audio quality that you want.

If it works, please note that this is not a permanent solution (at least for me).

The fact that this issue exists means there is a bug with the software.

So I hope Apple will fix this ASAP.

Also, to people that are frustrated with this issue please refrain from using harsh words if possible.

Fixing bugs can be time-consuming sometimes, and I'm sure even Apple developers hoping that their software is bugs-free.

Hey damelya21,

It sounds like you're having issues with music stopping at 15 seconds. We can understand wanting to get that resolved. We want to help.

Does this happen on both Wi-FI and cellular data?

Does the issue occur with both downloaded and streaming content?

Does it happen both with and without headphones?

Which model of device and iOS version is this happening with?

Thanks!

Am having same issue with my Apple music. I be playing a song and all of a sudden it stops producing sound but it shows that the music was not paused. I have to close my Apple music every time it happens. I want a permanent solution please

Yes it happens on both WIFI and cellular data

Yes it occurs on streaming content

Yes it happens both with and without AirPods

And am currently using iPhone 12 with IOS 14.6

Yeahh…Music downloaded with lossless plays for just 15seconds and stops all of a sudden.

With WIFI or Cellular Data it doesn’t stop.

Obviously it happens with only downloaded songs because you will have to enable WIFI or Cellular Data to be able to stream

Yes it happens with or without headphones

I am currently using IPhone 8plus with IOS 14.6

Same issue! Too frustrating!

Done everything Apple Support told me to do, but still not fix the downloaded music stopping!

I gave Apple Music a try. But as much as I would like to stay, it's pushing me to go back to SPOTIFY!!!

Never had any issues with SPOTIFY!!!

WOW, I thought this problem is only happening to me.

So I set the cellular data to off because I don't want to stream music without wifi.

I downloaded the songs and playlists that I like, but whenever I play it when I'm not connected to the wifi the music stop playing every 15 seconds.

Luckily, I'm still using the trial version, I actually planning to switch from Spotify to the Apple One Family plan. But with this issue more likely is a deal-breaker unless it fixed.

And I saw some people that are lucky to get it fixed by restarting, re-downloading, etc. but there's still a good portion of people that still experiencing this issue, and the existence of the issue itself is actually a bug that should be fixed.

I have tried:

• Re-downloading the music
• Re-login Apple ID
• Restart
• Probably every possible fix on the internet that doesn't require formatting my phone.

I hope Apple will push an update to fix this problem soon. 🤞🏻

For me it has started to stop at 15 seconds sometimes since loseless music happened. It doesn’t happen all the time, I would say it happens half of the time.

I am so frustrated now. All I want after a long day of work is to listen to my favorite music to cheer myself up. Please fix this soon apple!!

Am having same issue with my Apple music. I be playing a song and all of a sudden it stops producing sound at all it shows that the music is paused n not playing I have to close my Apple music every time it happens n still not play I have to listen to podcast know ?? I want a permanent solution please

Yes it happens on WIFI

Yes it occurs on streaming content

Yes it happens with without my earphones

And am currently using iPhone 12pro with IOS 14.6

Yes, that might be. Meanwhile I've to restart my iPhone too many times to get it work. Sometimes the playlist asks me if I would like to keep a song or to delete it when I try to play it. The only solution to get rid off this bug is to restart the iPhone and remove the iCloud sync and switch it on again. This bug is reported by many users for a while but I don't notice any progress by providing a bugfix. Would be nice to improve that issue soon.

I love Apple music but it's annoying that nothing seems to be done to get rid off these bugs.

Had an issue with the standard notification sync of Mac and iPhone calendar. Since Jan I was communicating with Apple support weekly. In the end Cuppertino engineers told me the feature is not included anymore. When I sync the calendar per USB cable it still works reliable! So, I think it's a bug with the iCloud but until today I'm alone with this bug. It works fine for my friends, they told me that this feature is still working and not removed. I'm not very happy how Apple "solved" this problem with me.

Hope, they improve Apple Music bugs soon.

I‘m having the same issue ever since the last IOS update all music that I downloaded before the update was playing just fine but when this issue kept happening I deleted my whole library and downloaded again and now I can’t listen to anything offline even. Every song literally stops at 15s

Hey guys, i might have a solution.

whenever you are free, test what songs dont seem to play all the way. If you know its your whole library, then you dont need to test.

try listening to each song past 15 seconds and then test it offline. See if that works. Im guessing each song needs to be “played into the system” for it to work… not sure tho, anyone else have imput?