Apple music stops playing music after 15 seconds.

Hello,

I had a similar issue (iPhone 12 pro, iOS 14.6) and this is how i solved it:

open settings

click on your picture/name on the top to open your apple ID

click on Media and Purchases.

click on sign out (Heads up: this will sign you out from media services such as apple music, news, etc. and also will delete all the already downloaded music)

sign back in with your apple ID

restart your phone

Head to apple music, and re-download the songs you wanted.

My lossless songs would only play for 15 seconds in offline mode, after this it was fixed.

hope this helps,

Bests

*Temporary solution*

I had the same problem since lossless mode came out. There is a temporary resolution to this problem: go to music in settings-turn off lossless music

This fixed my problem (music stopping on 15 seconds) and I hope it would fix yours.

(Not sure if this works on other devices, but works on my iPad Pro and XS Max)

Hello,

Similar issue (iPhone 12 pro, iOS 14.6) and this is how i solved it:

Music setting: Download quality: lossless, Dolby atmos: automatic, download on dolby atmos: on

-open settings

-click on your picture/name on the top to open your apple ID

-click on Media and Purchases.

-click on sign out (Heads up: this will sign you out from media services such as apple music, news, etc. and also will delete all the already downloaded music)

Note: this is NOT the same as signing out of apple ID! it is signing out of the media portion!

-sign back in with your apple ID

-restart your phone

Head to apple music, and re-download the songs you wanted.

My lossless songs would only play for 15 seconds in offline mode, after this it was fixed.

hope this helps,

Bests

Someone else may have mentioned this, but I just saw on another site that it seems to be a problem with the Lossless feature and that unchecking Lossless in playback preferences takes care of it. I had been having the same problem on my MacBook Air. I started noticing that a bunch of things in my Music library had changed from downloaded to streaming, and the latter were all stopping after 14 seconds. I tried unchecking Lossless and it worked. A shame because we all want lossless quality when possible, right? But for now it seems to be a solution to the tracks stopping.

I had this issue for over a month, opened tickets with Apple to no avail, went through the list of suggestions in this thread to no avail.

I was able to resolve this by enabling cellular access to Apple Music on my phone (the device having the issue). Disable access, problem comes back. If I had a $1 to bet, this is either their DRM check, or royalties meter being triggered in real time. So you can get a "free" sample of the song (15s) , but when it can't contact the mother ship, you get cutoff.

Note: the reason this was disabled in the first place was Apple Music nuking my 6GB data plan in under a day (downloading used cellular even though I was on wifi) so my suggestion would be to have everything downloaded prior to enabling cellular.

Also having this problem, in addition to a horrible screeching and scratching sound. After reading multiple threads, I turned off Lossless, and the problem quit. Rolling out higher quality audio—Lossless and Dolby—that won’t play past 15 seconds and then accosts the listener with horrid sounds doesn’t just negate the promised higher quality. It sends customers elsewhere. Right now, I’m holding out for a bug fix.

14.7 will address issue, due next week.

Disable Lossless, Atmos if offline in the meantime.

Update:

So I tested the steps below on my wife's phone, and it seems to be working. I'm not sure if this is only luck or not.

But it's a second day now, and it's still fine.

The Apple Music setting that we set:

• Cellular mode [Off]
• Dolby Atmos: [Automatic]
• Audio Quality: [Lossless]
• Download in Dolby Atmos: [On]

Also, I'm not sure if this will work permanently or the issue will resurface again.

So good luck to all of you and I hope it will also work for some of you too. 🤞🏻😃

Basically, what I've done is re-login the account for the Media & Purchases on the Apple ID setting.

Steps:

• Go to Settings 
• Tap Apple ID
• Tap Media & Purchases and Sign Out
• Tap the Media & Purchases again and Sign In
• Restart your device Force restart iPhone - Apple Support / Restart your iPad - Apple Support

Now, the downloaded music on your device will is deleted, so you have to download it again.

Also, before downloading you can confirm the Music Setting once again just to make sure you got the audio quality that you want.

If it works, please note that this is not a permanent solution (at least for me).

The fact that this issue exists means there is a bug with the software.

So I hope Apple will fix this ASAP.

Also, to people that are frustrated with this issue please refrain from using harsh words if possible.

Fixing bugs can be time-consuming sometimes, and I'm sure even Apple developers hoping that their software is bugs-free.

I turned Lossless off, now music can play normally. That explains why I didn’t notice that issue while using my old iPad (OS 12.x)

I was wondering whether AirPlay 2 caused the problem. Apparently not.

I had the same issue for weeks. The only thing that seems to be working is:

Go to settings >> Music >>

1) Under “Audio” Dolby Atmos should be off.

2) Under “Downloads” Download in Dolby Atmos should also be off.

This worked for me, hopefully it helps you!

Someone wrote this is drm related. He was probably right. I have a working solution for the iPhone. Go to settings. Go in settings to Mobile network, enable Mobile data. Then go in settings to Music. Enable again mobile data. You can go back to Mobile network in settings and disable mobile data. Mobile data will still be enabled in music. Apple Music can now check your 'drm-rights'.

What happens now, when playing music. Will the app music stream my music or play the downloaded music. You can test this yourself. Enable in audioquality high efficiency for mobiel streamen. When playing my downloaded music it was lossless music and was not streaming the music.

This is a workaround. A better solution is the Spotify approach. At certain intervals you have to make contact with Spotify online to be able to play your offline music. Apple Music seems to check this almost every song.

Hey guys!

This Apple Music Spatial Audio with Dolby Atmos & Lossless Audio bug is a confirmed iOS 14.6 issue.

I can't mention the "new" iOS update as Community Moderators at Apple will automatically delete my reply. Based on a video I've watched, "that" update addresses lots of bugs especially with Apple Music bug, battery drain and many more. Let's hope for it to be released sooner.

For the meantime, the best workaround that we can do is to disable Lossless Audio in Audio Quality, disable Download in Dolby Atmos, and redownload all songs. It worked on my iPhone 8.

I also had the same issue, but it got resolved with turning off Lossless downloads.

settings > Music > audio quality > switch off Lossless

it worked for me. Hope it helps

Try going to Settings>Music>Dolby Atmos and turn it off

then go to Settings>Music>Audio Quality and turn all lossless off.

It worked for me but doesnt seem to help some people

I have done the following:

in settings, app music remove all downloads on your phone,

shutdown iphone,

start again iphone,

download your songs again.

no problem any more