You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Summer2500 Author

Level 1

4 points

stuck on update

I just got a new iPhone and it has been stuck on preparing update for over an hour. There is absolutely nothing I can do other that stop and restart it which I’ve done a couple times now and nothing works. Is there anyway to fix this

Posted on Jun 19, 2021 8:34 PM

Top-ranking reply

TheLittles

Level 10

196,449 points

Posted on Jun 19, 2021 9:02 PM

Summer2500 Said:

"stuck on update: I just got a new iPhone and it has been stuck on preparing update for over an hour. There is absolutely nothing I can do other that stop and restart it which I’ve done a couple times now and nothing works. Is there anyway to fix this"

-------

Go Here:

View in context

stuck on update

Similar questions