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dmendoza0704 Author

Level 1

5 points

broken home button

Hi. my home button on Iphone SE 2020 is not working so I turned on the assistive touch. Now I can't download anything from the app store. it says PAYMENT NOT COMPLETED even if my app store account has a working card. how do I fix that? Thanks.

Posted on Jun 20, 2021 8:20 PM

Top-ranking reply

LD150

Level 10

91,341 points

Posted on Jun 21, 2021 2:52 AM

I don’t think the two things are connected.

Thr card may be working but may have other problems like address does not match the phone region or saved shipping address. Contact Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support

Re the button:

You should arrange a repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article, depending on your warranty or AppleCare+ status.

You can see additional service information within the following article:

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

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broken home button

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