imac freezing and then deleting saved files

My imac keeps freezing up and restarting and then will go back to how it was according to the last time machine snapshot even though I did not tell it to do that. So basically I lose the last hour or so of work each time it occurs. Any one know about this problem or how to fix it?


Posted on Jun 23, 2021 10:38 AM

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Question marked as Top-ranking reply

Posted on Jun 23, 2021 1:03 PM

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the

app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211



1 reply
Question marked as Top-ranking reply

Jun 23, 2021 1:03 PM in response to matt4428

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the

app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211



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imac freezing and then deleting saved files

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