Apple Music Using Too Much Cellular Data

Count me in as having issues too.

started a couple of weeks ago but noticed on Friday when my network provider turned off my data for over usage.

after sorting that out and reset my data stats, I have since Friday used 3.5Gb.

on wifi at home and in the office.

what the **** is going on?!?!

Hi, Thanks for adding your note to this problem. I have been in the process of talking with an Apple support person about this problem since I posted over a week ago. I am supposed to have a follow up chat with him today and I will copy and paste your note to send to him in an email. I previously sent them a link to this discussion. So hopefully they will see your note. But I will point this out to him.

Hi, I've been following this thread as I'm having exactly the same problem with Apple Music suddenly consuming tons of data. Please keep posting if there are any other recommended ways to resolve this issue. Thanks.

Hi, so as my Apple rep told me that unless others here formally call Apple and open a ticket fir this problem, they don’t count this discussion forum as reporting any problem. And they need to run diagnosis tests on each person’s phone. So folks here, can you all please call Apple support and report this problem? I can’t do this alone. They keep implying that I have changed my settings in June when this started on my phone. Abs all I can tell them is that I don’t even know where to change any settings nor would I care to bother. I told them that I was using Apple Music in the same way for the first 5 months this year when I started subscribing to Apple Music - and then suddenly saw my data being eaten up by music in June. I told them that I googled and learned to change the “high quality” setting in Music settings to “high efficiency” when I noticed this problem when it had defaulted to high quality since I started subscribing. But changing this setting made no difference.

So please call Apple support and open a ticket. This way they will know it’s not just me and my phone or my service provider.

Sure, that will save data. But Then you can’t use music without wifi of which that’s when I listen to it in the car.

I don’t know about you, but for me, the whole point of listening to steaming music is when I’m not home. And I used to do this with no data issues for several years with Serius XM until I switched to Apple Music. And Apple music data usage was fine until June of this year. I told Apple if they don’t tell me that they are investigating into this problem beyond my one phone, even though others like you folks have reported this same recent problem here on this forum, I’ll gladly cancel my subscription and listen to some other app that doesn’t eat up my data.

This is so not worth my time on calls with my dedicated support person or my data being sucked up my Apple Music suddenly.

I’ve had this exact same issue. On a two hour drive yesterday my phone used 1.8Gb of data. Pretty much what you’d expect streaming lossless format. But my phone was set to high quality AAC. I’ve now set it down to efficient-AAC.

This seems like a bad bug because I’ve had to top up my allowance this month £5 and also my wife’s for same amount.

I’ve been working with a dedicated Apple support person who has taken multiple diagnosis off of my phone and they say my settings are right and they can see that it’s happening when we test 1/2 I reset my cellular data and stream music that in 30 minutes it eats up 50-80mb.

The rep also told me that even though I provided him the link to this forum discussion, all of the reports here are not documented as reporting a true problem in their database unless you folks call them and also report this. Right now it seems mine is the only one reported.

so folks here, please call Apple and open a ticket so they can run diagnostics on your phones too snd test it. Otherwise, this might never get fixed. And the rep says the tech team may not perceive this as a general bug if I’m the only one reporting this.

i also made it clear that I have no reason to continue subscribing to Apple Music if it’s costing me data when there are plenty of other apps I can use even free.

I spent an hour with a support person in the UK begging them to log it and escalate.

they could find any issue in my settings and share my data usage stats.

i don’t think that there is a way of logging this efficiently.

it is poor.

and I am a fan.

maybe OS X 15 will sort it

Unbelievable! That Apple claims to be customer-centred and they put us through this! With me (in Canada) but my support rep is in the U.S.), they acknowledge the excess data usage and they told me my setting are correct. So they are basically saying they see the problem but they don’t know what’s causing it.

I have spent at least 3-4 hours on 3-4 separate days over 3 weeks chatting with the rep and testing.

He did say that their logs are sorted by categories of issues and it could be the labels being used are not consistent or the techs aren’t searching for the correct label. How can Apple of all companies not have a logical logging labelling protocol?

I’m glad to hear that you called them. Did they open a ticket for you? When I initially called, I got a front line call centre person that I can’t remember now wasn’t very helpful so I asked to speak to someone with authority to look into this. Within a minute or so she transferred me to the technical rep that had been assigned to me and opened a ticket.

If they don’t open a ticket, it won’t get further investigated. To their credit, my designated rep is very punctual with follow ups and is excellent with providing me with instructions on what I needed to do forward info to their tech team…easily with email links with my case number.

So in that way, their customer service has been good.

Thanks for this! I set mine and my husband’s up with those settings and it worked for both of ours. The only difference for our settings is I set up Animated Art Cover to Wifi Only.

Instead of using up 1.5Gb on the drive to work, I used .04 instead! So much better.

Did this fix your data issue? I'm having a data issue but I'm on high efficiency.

Hey, try turning off animated cover art. This seems to be a huge problem and apparently even Apple is unaware of it. Looks like just loading those eats up data. Not even streaming music

Maybe you better turn off cell for music under Cellular data