You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
none of my downloaded music from Apple library will play offline. It plays for 15 seconds then stops. I have deleted all music, re-downloaded, reset settings, rebooted phone, still it works for a while then goes back to same scenario of not playing.
iPhone 12 Pro
Hello lizette189,
We understand that music is only playing for 15 seconds. We want to make sure you're able to enjoy listening to music, and we want to help.
To help us get a better understanding of the issue, we’d like to ask a few questions.
Thanks!
Hello lizette189,
We understand that music is only playing for 15 seconds. We want to make sure you're able to enjoy listening to music, and we want to help.
To help us get a better understanding of the issue, we’d like to ask a few questions.
Thanks!
lizette189,
Thanks so much for answering those questions for us.
Next, we'd like to see if re-syncing your Music library helps. To do that, please go to Settings > Music, and turn off Sync Library, then turn it back on again.
Please note that it may take some time to re-sync your library, depending on its size, and your network connection. More about how to manage your internet connection here: Connect iPhone to the internet
Thanks!
Hi Brittany1416,
im running the latest update 14.6
sometimes restarting helps but only for a day or two then the trouble continues.
I have deleted ALL my music and re-downloaded. It’s not a certain song or two it’s all the songs.
yes sync library is enabled
Frankly the iOS version just does not matter. This is a bug in the Music app for all versions up to the recent 14.7.1 have the same problem. I have had this problem continuously. I have spent hours with Apple support folks who truly have no clue what is going on. Very frustrating indeed.
There is no point in spending the money with Apple Music when I was quite happy with a bugfree Spotify app. Lets hope they come up with loseless HD quality songs by the end of 2021 as promised. Even Tidal app works great. Subscribed to Apple Music just because they are cheapest (for loseless quality). But it appears the cheapness is both literal in quality.
Hi, I joined this discussion as this was happening to me too. I even called Apple to help and the guy said he’d refer it to the engineers.
I recently got the update for iOS 14.7.1 and that seems to have fixed the issue.
I know this defeats the purpose but I switched my Dolby atmos off until this issue is sorted with Apple. It’s been a week and I haven’t had any issues with music not playing or stopping 15 seconds into the song. Hope this helps you.
The EXACT situation is happening with me. Downloaded all my music again too and it hasn’t helped. It’s been happening since the Apple Music app updated.
Other people seem to be having this problem also. See the replies to:
Apple Music stopping after 15 seconds. Er… - Apple Community
Why when I play music with dolby atmos it… - Apple Community
I’ve done that now. Should I re-download all my songs again?
I have turned sync library off and on, downloaded music again but still having issues playing offline.
I’m at my wits end! It’s so frustrating and it’s using my data.
I was looking for ages to see if anyone else had the same issue!
I may book an appointment at the Apple Store if it continues, I just want to enjoy my commute to work! :(
I am having the same issues. I’ve done all of these and now none of my songs will play offline.
Are you on iOS 14.7.1?
It works perfectly for me. Why not post details on your particular issue, maybe it will for you too after troubleshooting. Good luck!
Music not playing offline
