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Melvina92 Author

Level 1

10 points

Travel Express Card - doesn't always work

Hi all,

Does anyone else find that sometimes the Travel Express Card feature doesn't work (on Transport for London)?

Sometimes I get to the barrier and put my phone to the reader but it doesn't work and I have to manually enter my security code to allow for payment.

This has happened both before I start my journey and also when tapping out to finish my journey which, has also inadvertently meant I've used the wrong card as I've rushed to select a card conscious that I'm in the way. This then results in a whole 'incomplete journey' fiasco.

There is no pattern to when this happens, it's completely random and I have all the up to date software on an iPhone 12 Pro.

Anyone else had any experience with this?

iPhone 12 Pro

Posted on Jul 5, 2021 4:43 AM

Top-ranking reply

Melvina92 Author

Level 1

10 points

Posted on Jul 5, 2021 7:00 AM

Thanks for replying, but my issue wasn't with setting it up. I have it set up.

The problem is that it doesn't always work and I was looking for an explanation as to why.

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Travel Express Card - doesn't always work

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