You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I switched to a new iPhone but the Apple Watch won’t unlock the iPhone now.

Hi I used a iPhone Xs and my Apple Watch since 14.6 was installed and was very successfully using the feature that unlocks my iPhone when I was wearing a mask and had my Apple Watch on. Since then, I have upgraded to iPhone 12 pro and now the phone won’t unlock with the watch. I have unpaired, re paired set up as new erased the watch and started fresh and nothing works. Has anyone else been able to solve this?

Apple Watch Edition

Posted on Jul 13, 2021 2:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2021 2:16 PM

Did you follow the steps in the 'How to set up Unlock with Apple Watch' section of:

Unlock your iPhone with Apple Watch when you're wearing a face mask - Apple Support

with your new iPhone?

2 replies

I switched to a new iPhone but the Apple Watch won’t unlock the iPhone now.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.