You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't upload songs to library for iTunes matching

I can't upload any songs to my library for matching at Itunes match.

Uploading song has status - trying to match at Itunes Store.

And this status isn't changing at all.

Changing accounts, using other wifi networks - nothing helps.

The Problem began at Thursday. Before that day everything was OK.

Oh - and there is NO problem with downloading already matched songs.



[Re-Titled by Moderator]

Posted on Jul 18, 2021 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2021 7:35 AM

Well, I wanted to waste two hours of my life and I sure did by trying to contact Apple support regarding the issue. They made me try the typical things of log out / log on, uncheck iCloud Music Library and recheck. I even did an uninstall and reinstall of iTunes since a service agent found a communities post saying this fixed the issue back in 2019. Nothing helped as we knew it wouldn't. Almost like they couldn't comprehend that Apple might have an issue with their service. (But the iTunes Service status is Green on the website? lol) I tested loading an album into iCloud (an album previously already matched that I had downloaded and was fixing meta data prior to re-importing into iTunes Match) and 6 out of 18 matched but looks like the process timed out and 12 are now in the "Waiting" iCloud Status. Only thing I can do is either delete them from the library or select File -> Library -> Update iCloud Music Library and hope more match or upload. So far not making much progress as the Library Update usually times out with no progress after 30 minutes. My recommendation would be to not mess around on your side and we just have to wait this one out. Maybe more tickets open will get supports attention.



[Edited by Moderator]


366 replies

Can't upload songs to library for iTunes matching

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.