You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
I can't upload any songs to my library for matching at Itunes match.
Uploading song has status - trying to match at Itunes Store.
And this status isn't changing at all.
Changing accounts, using other wifi networks - nothing helps.
The Problem began at Thursday. Before that day everything was OK.
Oh - and there is NO problem with downloading already matched songs.
[Re-Titled by Moderator]
Well, I wanted to waste two hours of my life and I sure did by trying to contact Apple support regarding the issue. They made me try the typical things of log out / log on, uncheck iCloud Music Library and recheck. I even did an uninstall and reinstall of iTunes since a service agent found a communities post saying this fixed the issue back in 2019. Nothing helped as we knew it wouldn't. Almost like they couldn't comprehend that Apple might have an issue with their service. (But the iTunes Service status is Green on the website? lol) I tested loading an album into iCloud (an album previously already matched that I had downloaded and was fixing meta data prior to re-importing into iTunes Match) and 6 out of 18 matched but looks like the process timed out and 12 are now in the "Waiting" iCloud Status. Only thing I can do is either delete them from the library or select File -> Library -> Update iCloud Music Library and hope more match or upload. So far not making much progress as the Library Update usually times out with no progress after 30 minutes. My recommendation would be to not mess around on your side and we just have to wait this one out. Maybe more tickets open will get supports attention.
[Edited by Moderator]
Yes, 24 hours after my call was escalated to the engineering team, my library seems to have fixed itself too. Hope it’s the same for everyone else.
ITM seems to work now: 30 songs uploaded and matched in a few seconds! Hope this is gonna last!
Working here now too. Thanks to all involved in getting this fixed. I have 6 more months on my subscription, so hope it lasts!
And I rushed home for lunch to test the Matching... I matched one song and it's broken again.
Guess we're back at the waiting game :(
Now working for me, no more "waiting" tracks. It didn't happen by itself - I had to restart Itunes on my Mac and then it set off to do its thing.
Yes, finally seems to be working again
Still not working here in the US at 8:53am Eastern Standard Time.
I got about 1/2 of the circle filled and it just freezes here.
I promised to post again when anything changed …. It started to work today about an hour ago.
Its working 100% for me now. Just match 30 songs in record time.
Was broken for me in France since the 25th of July.
Seems to be working again for 2 hours.
Yep, it's working now.
Funny all we all fixed it at the same time (or almost) considering the problem was not on Apple side ! :p
Same here... working as expected again. Looks like Apple squashed the bug finally.
Yup back working for me here in Cheltenham, UK. So happy 🎉🎉
Hopefully this is the start of a good week for us all 🍀
All fixed for me!
I wonder how far reaching this problem was. I'm in Ontario, Canada. I see people from the U.K. and I'm sure many from the U.S. I hope this fix is lasting.
Can't upload songs to library for iTunes matching
