Problems downloading photos from iPhone/iCloud

I have an iPhone 12. Photos that I take are automatically uploaded to iCloud.


I have a PC running Windows 10 Pro. I need to download regularly all the photos that I have taken on my iPhone to my Windows PC.


As far as I can tell, I can do this either by:

• Downloading them individually (Pictures>iCloud Photos>Photos), then double-clicking on each photo individually. This is laborious.

• Going to my iCloud account, navigating to the Photos section, selecting all the photos that I wish to download, and then downloading into a Zip file on my PC.


So far, so good.


But I have two problems/questions:


Problem 1: I lose information. When I download the photos, using either of the methods above, I lose the information about the date and time the original photo was taken, as the downloaded photos show only the download date and time.


Problem 2: I seem to lose detail: When I download the photograph from iCloud, the image size is smaller than I would expect. As an example:

• A photo that I download (using either of the methods above) appears in my Windows Explorer directory as a JPEG file (e.g. IMG_1234.JPEG) with size 925KB

• If, alternatively, I email a version of the same photo to myself directly from my iPhone, I am asked what size of image I want. If I request “Actual Size” I get a JPG file (e.g. IMG_1234.JPG) with size 2,876KB


Everything I read indicates that iPhone12 photos will be somewhere in the region of 3MB each, so it seems that the full size image is on my phone, but a smaller image is on iCloud.


Two questions:


Question 1: How can I retain the date and time that the photo was taken when I download it?


Question 2: How can I download full-size (or actual size) photos to my Windows PC?


I have searched your published information but cannot find the answers I need. Help!


Thanks for your help


iPhone 12, iOS 14

Posted on Jul 22, 2021 6:29 AM

Reply
2 replies

Jul 23, 2021 9:42 AM in response to applesupprt

Hello applesupprt,


Thanks for reaching out to Apple Support Communities. We understand you're having some issues using iCloud on your Windows computer, and we'd like to help. The following link can help you Download iCloud photos and videos.


If you hold the command key on your Mac or control key on your PC, that will allow you to select multiple photos or videos.


Take care.

Jul 23, 2021 10:14 AM in response to mario49

Thanks for your reply, mario49, but this does not help me at all.


Clearly I'd read this material and that's what I did.


But this does not solve Problem 1.


And it does not solve Problem 2. Specifically, when I download the photo from iCloud by following the instructions, I get an image that is 2048 x 1536 pixels. When I email the same photo to myself from my iPhone, I have an image that is 4032 x 3024 pixels.


So the images that I download from iCloud are lower definition than those on the iPhone. How can I get all the images from iPhone to PC at full resolution, without emailing them to myself individually?



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Problems downloading photos from iPhone/iCloud

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