Not able to play Ted Lasso season 2 on Roku or AirPlay

Faison-boy,

Are both your iPhone and Roku all up-to-date? Does that continue after restarting both your iPhone and Roku per the steps in the following article? If screen mirroring or streaming isn't working on your AirPlay-compatible device

If so, you’ll want to reach out to Apple Support so they can look into this particular behavior further: Contact Apple Support

Regards.

Hello Faison-boy,

Thanks for reaching out through the Apple Support Communities about that difficulty with watching season 2 of Ted Lasso.

Are you able to watch other content on your Roku without any difficulties?

What device are you attempting to use with AirPlay?

Also, do you experience that behavior if you attempt to watch season 2 on another device?

Hopefully those details will help to further isolate and address this behavior.

Take care.

I’m experiencing the exact same issue. Season 1 plays just fine, season 2 ep. 2 will also play, but trying to play season 2 episodes 1 or 3 I get the exact same message on my roku. Both episodes will play on my iPhone but when I try to play it in the roku or cast it to the roku from my phone via AirPlay I get error messages

Exact same problem. Roku support walked me through all the reboots and updates of both the device, network changes, apple app re-install, etc. They can’t seem to understand that if other content plays, it must be related to something in the app or specific episode. They blamed Apple, and here you guys seem to be blaming Roku. The poor user is stuck in the middle. What if I don’t want to watch Ted Lasso with a bunch of HDMI cables and an old stuttering laptop without the processing power to run 4K?

Would Apple Support please call ROKU and fix this? There are about 100 users here who have the same problem; that means thousands out in the world. It cannot be that hard to replicate and trouble shoot.

FYI, this happened with all episodes of “Physical” as well. In that case, we watched the first episode on an IPad on the same home network just fine. It turned out that selecting an episode on the ROKU like Episode 4 did not work, but if you let an like episode 3 run to the end and self-select the next episode in the chain, it worked fine. Some serious software glitches, guys.

DocV

No one is blaming Roku - we’re all here on the Apple Forum because we know the problem is with them. Otherwise we’d be on a Roku forum. Thanks for calling Roku though and reporting back to confirm the problem is indeed Apple.

I have checked my internet connection. The same problem has happened on my Apple TV 4k device - and only with the Apple TV+ content and does not happen with content from NetFlix, YouTube, Amazon Prime, Disney Plus, Paramount+, etc.

My network connection sustains 600Mbps but usually can burst to 900Mbps and the content needs less than 5Mbps

This seems to be a specific problem with content from Apple TV+

I have tried that.

I have scrolled down past all the trailers and cast information to where it gets two Other Seasons. When I click on that, it just brings me back to season one. I have tried to find season two on my Apple TV several different ways nothing works. This is very frustrating

I have tried connecting my computer to the TV but it only plays 8minutes and then shuts off and goes back to the begining. I have tried twice. Same thing everytime. Season 2 episode 1 ted Lasso

Please help!

My wife may have found a solution:

1 Go to the previous episode that you can play.

2 Fast forward to almost the end of the episode.

3 Play to the end of the episode.

The next episode automatically loads. For us the problem episode started playing. Hope this helps someone!

I contacted Apple support for the same issue. They told me it was my Internet service even though my Internet service is showing a strong signal. Then they told me it was Roku’s fault. Never did solve the problem.

Apple TV smart TV app - seems like anything that's 4K/HDR won't play and will occasionally pop in distorted images from a previous input or another show that was just played - like fragments from the buffer are being displayed. Everything is up to date, but Season 2 of Ted Lasso won't play.

This worked for us for getting a single episode to play when using Roku:

1 go to almost the end of the previous episode you could play.

2 press play.

The previous. episode plays to the end. Then, the problematic episode auto loads and plays (Lord willing and the creek don’t rise).

Hope this proves helpful to someone

I’m not able to download any of the Ted Lasso episodes, even those I’ve already watched. Can’t download Morning Wars or the Good Fight either but able to download White Lotus. This is soooo frustrating. All I get is the spinning wheel. I’m done with Apple TV plus. Going to unsubscribe!! No customer service that I can find.

Apple TV should not risk Apple’s precious reputation for being, in my view, the best customer-focused company in (at minimum) the tech segment. Now someone who already watched much of Ted Lasso, arguably the best show across streaming and network platforms, says they are going to unsubscribe. They’re NOT willing, even, to drag a laptop, tablet or phone out to watch on the app.

Apple should be all over this.

I tried many streaming service devices and nothing worked. The only thing I was able to get to work was to by a $50 connector to use with my hdmi cord to connect the ipad mini to the TV.

Shame on you apple for not allowing my ipad to send the mirror image to theSony TV over blue tooth or wifi like all the other apps on the ipad mini does. I will not be a permanent subscriber. Once the shows I am watching are done, I will drop apple tv plus.