Not able to play Ted Lasso season 2 on Roku or AirPlay

After months of no help, I got an Apple tech on chat

They had me change my Roku 4660x Ultra options under audio, HDMI—-changed from auto detect to Dolby Digital.

I rebooted the ROKU and voila. Morning Show, Ted Lasso all streamed perfectly.

Known bug apparently. Should have been published or answered here, but oh well. Let us know if this works on other ROKU devices. Happy Appling…..

DocV

Same thing here. TV+ has good performance from morning till prime time viewing.

It’s time to invest in faster headend infrastructure (Apple). I tested the service many time. During low and high usage.

I was having the same issue using the Apple TV app on my LG TV. Some episodes would play, others would say Video Not Available and to check my internet connection. This happened for different shows. It wasn’t until I started seeing problems updating my software on Apple devices that I dug deeper and found a solution that has worked for me!

I went into my routers (I have eero) settings and changed the DNS servers to Custom, overriding the default settings. Delete/replace current DNS IP(v4) addresses to 1.1.1.1 (primary) and 1.0.0.1 (secondary). These are Cloudflare servers. The problem immediately resolved after my router restarted.

You can do this to your router that way every device connected to wifi will default to these settings, or, you can go into your wifi settings in each device like your Roku (usually under ”advanced” settings) and change the DNS manually for each device. Hope this helps! Definitely helped me!

Faison-boy,

Since both devices are up-to-date, and that behavior still persists, you’ll want to contact Apple Support to get further assistance: Contact Apple Support

Cheers.

I tried a movie and it wouldn’t play either so it’s not just Ted Lasso. Thanks for the workaround suggestion

Not able to play Ted Lasso season 2 on Roku or AirPlay

Exact same problem. Roku and iPhones are up to date. I can play other shows and movies just fine, but Ted Lasso S2E1 will not play.

I have the same problem. Can only see the trailers for Season 2 on Apple TV. Can't access Season 2 episodes.

Interestingly, the aberrant behavior only appears on my Roku 4660x The Roku Express, in another room, plays the affected Ted Lasso just fine.  Also noticed the same issue with the new series SEE.

Me too. I called Apple tech-support and they blamed my Internet service and Roku. Never did solve my issue.

Yes!!!