Apple TV and Spectrum Cloud DVR

Question

Apple TV and Spectrum Cloud DVR

I recently switched to Spectrum Cloud DVR because I like the idea of the cloud. Summary below:

I am using a Samsung Smart TV
Apple TV connected to Smart TV (I like how I can use my earbuds with Apple TV)
Once I go to Guide on a channel, the "Record" option does not show up when I am on the Apple TV spectrum app
I can see the record button from my phone, laptop, and Samsung Smart app
I am using a 1st generation Apple 4K TV
I have logged out of Spectrum and even deleted the spectrum app on my Apple TV to restart it but nothing.

Any idea how I can record spectrum shows from my Apple TV? I have had this cloud DVR system for 24 hours now.

Thanks for any future help!

Posted on Aug 3, 2021 5:32 PM

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Answer 1

Top-ranking reply

LawrenceMiller Author

Level 1

5 points

Aug 12, 2021 4:53 PM in response to LawrenceMiller

Hello everyone - I now have the DVR option. I didn’t do anything. I just had to wait about a week for it to be available on my apple TV

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Answer 2

Urquhart1244

Level 10

146,184 points

Aug 4, 2021 5:41 AM in response to LawrenceMiller

Keep your device and the app up-to-date for the latest version.

Update your Apple TV - Apple Support. The current version system software is tvOS 14.7.

Set up automatic app updates or installation - Apple TV user guide - Apple Support

Their site says it should be available in their app on Apple TV.

Cloud DVR (cDVR) and Cloud DVR Plus (cDVR Plus) FAQs - Spectrum Support

How to record and view programs on Cloud DVR - Spectrum Support

Cloud DVR is an add-on ($) to your plan with Spectrum. It is only available if you selected that.

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Answer 3

muguy

Level 10

91,148 points

Aug 3, 2021 5:36 PM in response to LawrenceMiller

For whatever reason, Spectrum hasn't built recording/DVR into their Apple TV app. Some of us also had their cable box "upgraded" and lost the ability to view DVR shows in the cloud.

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Apple TV and Spectrum Cloud DVR

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