After iOS 14.7.1, face ID is still broken

15 Sep personal story update:

wanting to post an update to you guys who still struggles with the issue,

Here is the solution that put my iphone back to its fully functional FACE ID

Go to Setting > General > Reset

then select "Reset All Settings" option

Hope it helps!

@crystalized... Good to know. In my case, it was replaced 3 years ago and has been working with no issue since then through multiple iOS upgrades. I shared the info thinking that full disclosure can help...

I am convinced this is a software issue with 14.7.1 ... it looks apple is ignoring us hoping we upgrade our phones... I would rather go back to samsung or google phone rather than blackmailed to upgrade.

I did upgrade to 4.18 but... it did not help. I was hoping it will. It looks like the only solution is to send your phone apple support... which I am reluctant to do until I get another phone.

The worst part is.... to get it fixed.. you need to send your phone to Apple support. You will be without phone from 3-4 weeks. I need the phone for work thus, I can not be without a phone for that long. I am thinking to buy another phone but am hesitant to buy an iphone... Still thinking about it.

Apple is making it a hardware problem by insisting the only way you get face id is by upgrading the hw... and we are not allowed to downgrade to the ios version that has the support.

I’m having the exact same problem. The morning before I installed the update iso14.7.1, my face I.d was was working fine. Every since I did that update is has not worked. I called Apple customer service and they gave me no explanation other then to take it in and get it serviced, when it fact the phone is hasn’t been dropped and is fine!!

what is your problem KiltedTim, if you dont have anything to offer get off this thread.

Thousands of users have reported this exact problem post ios 14.7 update.

This is something Apple needs to make public and offer a solution for.

There is no hardware issue in most of these cases.

You're wrong bud. It is not a hardware issue.

I took it to the Geek Squad @ Best Buy to run the Apple Diagnostic test. The hardware came out to be okay in every single step. My phone has always worked just fine, and only until I updated to the latest version is that I am having issues with Face ID.

hello same issue here, my issue is my face id on my iphone xs max works perfectly fine in the morning but suddenly when i check it later on that day it couldn't scan my face id, i tried to set up an alternative appearance but that too says that "iphone needs to cool down before you can use face id". but my iphone is operating at normal pace of temperature, i tried to restart it a couple of times, still it doesnt work, i tried to reset my face id by removing it and suddenly i cannot use it for now due to notice that my iphone needs to cool down before i can use face id, take note that my iphone NEVER had a screen replacement and no obstruction in its screen protector and I NEVER DROPPED IT EVER SINCE, i tried to open my camera and put it into selfie mode with the option of portrait lightings in my surprise that too suddenly stopped working, all those portrait filters doesn't work on my iphone they instead blink rapidly on my screen such as the studio lighting effect and the other modes, i tried to erase it and restore it but still nothing happens. my auto brightness is suddenly gone and true tone display option is gone. my battery is still at 96% health capacity but i notice the sudden drain with that issue since it started even though my battery is at 96% health capacity.

Super frustrating,

It's supposed to be getting better with latest firmware version, why such ridiculous problem is happenning

Same thing happens to my iphone XS, Face ID works like trash for no reasons after update to 14.7.1

It is a hardware problem.

Get it serviced.

Find. Reject reality and substitute your own.

It won't solve your problem.

I have the same issue... Face ID was working perfectly until I upgrade!!! What should I do to downgrade to what I had before?