After iOS 14.7.1, face ID is still broken

"Face ID has been disabled. A problem was detected with the TrueDepth camera."


memojis, camera etc all of that still works. It's only faceID that doesn't work. It stopped working when I updated to 14.7 and continues to not work after updating to 14.7.1

This is NOT a hardware failure. Tons of users are reporting their faceID only stopped working once they updated to 14.7

Hard resets, resetting faceID, wiping the entire phone, none of the users report being able to fix the issue once they have updated to 14.7 or above.



iPhone XS

Posted on Aug 4, 2021 10:20 AM

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30 replies

Aug 23, 2021 8:59 AM in response to crystalized17

@crystalized... Good to know. In my case, it was replaced 3 years ago and has been working with no issue since then through multiple iOS upgrades. I shared the info thinking that full disclosure can help...

I am convinced this is a software issue with 14.7.1 ... it looks apple is ignoring us hoping we upgrade our phones... I would rather go back to samsung or google phone rather than blackmailed to upgrade.


Aug 31, 2021 7:28 PM in response to crystalized17

hello same issue here, my issue is my face id on my iphone xs max works perfectly fine in the morning but suddenly when i check it later on that day it couldn't scan my face id, i tried to set up an alternative appearance but that too says that "iphone needs to cool down before you can use face id". but my iphone is operating at normal pace of temperature, i tried to restart it a couple of times, still it doesnt work, i tried to reset my face id by removing it and suddenly i cannot use it for now due to notice that my iphone needs to cool down before i can use face id, take note that my iphone NEVER had a screen replacement and no obstruction in its screen protector and I NEVER DROPPED IT EVER SINCE, i tried to open my camera and put it into selfie mode with the option of portrait lightings in my surprise that too suddenly stopped working, all those portrait filters doesn't work on my iphone they instead blink rapidly on my screen such as the studio lighting effect and the other modes, i tried to erase it and restore it but still nothing happens. my auto brightness is suddenly gone and true tone display option is gone. my battery is still at 96% health capacity but i notice the sudden drain with that issue since it started even though my battery is at 96% health capacity.

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After iOS 14.7.1, face ID is still broken

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