Hello!
I’ve been trying to use my Powerbeats Pro headphones and they do not work. They connect but absolutely no sound plays, not even the little sound that plays when they are turned on. I play some audio for about 7-8 seconds and it disconnects. I’ve updated my phone, restarted my phone and headphones.
iPhone XR, iOS 14
Hello rosario203,
Welcome to Apple Support Communities!
If we understand your post correctly, your Powerbeats Pro headphones plays no sound at all not even the sound when they are turned on. We'd like to help!
We see you've already tried some great troubleshooting steps but they did not correct the issue.
Let's try resetting your Beats to see if this will resolve the issue.
We'd also like to provide you with this article called, Sound troubleshooting – Beats headphones and earphones, which might also be beneficial for help with this issue as well.
Let us know if you have any questions.
Thank you for using Apple Support Communities.
Take care!
Hello rosario203,
Welcome to Apple Support Communities!
If we understand your post correctly, your Powerbeats Pro headphones plays no sound at all not even the sound when they are turned on. We'd like to help!
We see you've already tried some great troubleshooting steps but they did not correct the issue.
Let's try resetting your Beats to see if this will resolve the issue.
We'd also like to provide you with this article called, Sound troubleshooting – Beats headphones and earphones, which might also be beneficial for help with this issue as well.
Let us know if you have any questions.
Thank you for using Apple Support Communities.
Take care!
Powerbeats Pro connect but have no sound, then disconnects after
