Macbook Air M1 shuts down with no warning

Question

Level 1

12 points

Macbook Air M1 shuts down with no warning

How can this continue for months, my MacBook M1 air just shuts down randomly for no reason, with external monitor attached or on its own with no external anything and sometimes after just a couple of hours of being turned on! This has happened about 10 x's in the last two months and now becoming more frequent! happened twice today and while i was writing a film script, so annoying to lose even a few lines in the recovered file! I AM so INCREDIBLY frustrated with this laptop want to throw it in the sea! There is nothing in the APPLE chat or any advice they give that fixes this - appalling service Apple

[Edited by Moderator]

Posted on Aug 7, 2021 8:07 AM

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Answer 1

Owl-53

Level 10

105,595 points

Aug 8, 2021 10:51 AM in response to dmaxbrown

Etrecheck

Suggest downloading the Application Etrecheck directly from a Trusted Developer and well Respected ASC Contributor. The application is free or paid from added features. Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ). It will take a Snap Shot - both the hardware and software. The Report will Not Reveal Any Personal Information. Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.

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Answer 2

Pampa_Arg

Level 2

291 points

Aug 8, 2021 3:11 PM in response to dmaxbrown

The only solution is to take your computer to Apple or an AASP to run some AST 2 OS/EFI test and evaluate the results. You will never receive an email regarding your crash report from xx/xx/xx.

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Answer 3

dmaxbrown Author

Level 1

12 points

Aug 8, 2021 10:06 AM in response to Pampa_Arg

But this is happening to many people, I have sent all my crash reports to Apple I am sure also many others have done so. Surely Apple could at least grace us with some insight or solutions from the crash reports?

I need my computer, I’m working to a several deadlines but yeah, I will have to take it in for repairs at some point if Apple can’t offer any solution

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Answer 4

dmaxbrown Author

Level 1

12 points

Aug 8, 2021 11:00 AM in response to Owl-53

I am not inclined to use a 3rd party application but in any case the software you suggest will just see a perfectly running computer, my issue is that I want a response from Aople in regard to the crash / panic reports I have sent to them and attached by pasting into additional text in my submissions here

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Answer 5

dmaxbrown Author

Level 1

12 points

Aug 8, 2021 3:23 PM in response to Owl-53

The computer works fine most of the time but suddenly and with no warning part of the screen goes pink and rest black then re starts. It happened about ten times in the last two months and totally random whether attached to external monitor or not. Other users also complain of same issue.

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Answer 6

dmaxbrown Author

Level 1

12 points

Aug 9, 2021 2:06 AM in response to Owl-53

Thanks - I understand, i will have to find a time before my warranty runs out to take the computer in to the apple dealer to a long run test and give them all the crash reports. I thought Apple monitored this site. Do they have any site where you will get a response from their technical people ?

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Answer 7

Pampa_Arg

Level 2

291 points

Aug 8, 2021 9:37 AM in response to dmaxbrown

If your M1 is under warranty you should take it to Apple or an AASP so they can run some test and decide if it's a software or hardware issue. I'm not sure about software instalation but hardware replacement is fully covered under warranty (unless they found some accidental damage)

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Answer 8

Owl-53

Level 10

105,595 points

Aug 8, 2021 11:15 AM in response to dmaxbrown

If as claimed " perfectly running computer . . . " then what is described as a problem is less than accurate. So have to ask, which is accurate ??

Computer, if " perfectly running " do not perform as described above. The suggested Third Party Software may assist in determining the source of your the issue on the " perfectly running computer "

As for getting a response from Apple - wrong place to be asking. These are ASC Forums which are all Apple User to Apple User and volunteer ourt time to assist and guide other Apple Users.

Advise given is done in good faith.

If you really are waiting for a response from Apple - it will not come from here, ever !!

Apple Feedback or Get Support- Choose a product and we’ll find you the best solution. Start now

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Macbook Air M1 shuts down with no warning

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