face ID has just stopped working on iphone 11

Face |ID has suddenly stopped working and when trying to reset I'm faced with "position your face within the frame" but (other than the frame pulsing) nothing happens.

Posted on Aug 14, 2021 6:42 PM

Top-ranking reply

Catahee

Level 2

197 points

Posted on Aug 14, 2021 6:55 PM

The true-depth cam may be broken:

HERE: https://support.apple.com/en-us/HT208186

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1 reply

Top-ranking reply

Catahee

Level 2

197 points

Aug 14, 2021 6:55 PM in response to Ireallyreallyh8apple

The true-depth cam may be broken:

HERE: https://support.apple.com/en-us/HT208186

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face ID has just stopped working on iphone 11

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