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jta-123 Author

Level 1

29 points

MTA*NYCT PAYGO RECOVER charge on credit card

My credit card is constantly getting charged several times for a single ride on the New York City subway's OMNY payment system linked to ApplePay.

OMNY's super convenient to use and I'm a big fan. But regularly I'm charged two or more times for a single trip.

The charge is often called this: MTA*NYCT PAYGO RECOVER on my credit card statement. Sometimes the charge is automatically reversed but other times it appears to not be reversed. It's a little hard to go through my bills to reconcile a bunch of $2.75 charges.

This is a problem. And it's not my problem of holding the phone too close to the machine or something physical like that. In fact, OMNY's not supposed to charge the same card more than once. (When I've tried to pay for a friend, for instance, ApplePay says this card has already been charged and denies me the ability to pay a second time.)

My attachment shows charges relating to two rides but I've been charged for five rides by my credit card company via ApplePay. These charges show up correctly on OMNY's online system. Perhaps they will be reversed and corrected.

[Re-Titled by Moderator]

Posted on Aug 16, 2021 6:27 AM

Top-ranking reply

VladimirErdman

Level 1

4 points

Posted on Sep 18, 2021 7:54 AM

I live in Russia and have never been to New York, I don't even have a visa, but I was charged $2.75 twice without even requiring confirmation. I had to block the card... :(

What a F!?

Where did they get my card details? Over the past month, I have only used this card on the Internet once per 6 months and it was about 2 weeks ago, when I transferred some money to my QIWI account.

Apple, please ask for confirmation for each payment. We do not want to lose our money due to your imperfect system!

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MTA*NYCT PAYGO RECOVER charge on credit card

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