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iOS 12.5.4 some apps showing updates available, updates will download but not install

iPhone 6, iOS 12.5.4, 20GB free memory, good WiFi, good battery.


Some apps auto update OK, but several updates download but don't install, still show update flags.


The apps fail to update, but they still work on the older versions.


Compatibility of update shows "works on this iPhone", typically iOS 10 or iOS 11 or higher for all these "trouble" apps.


Examples: Linkedin version 9.1.231, Twitter version 8.78.1, eBay version 6.25.0.


I have tried resetting phone, closing/restarting apps, tried using purchased apps (just showed UPDATE flag again and then failed to update).


I am afraid to delete app and try to reload in case the apps won't be usable.


This just started with iOS update 12.5.4 and all say they will work with iOS 12.


What to do?

iPhone 6, iOS 12

Posted on Aug 17, 2021 3:24 PM

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Question marked as Best reply

Posted on Aug 18, 2021 10:55 AM

I have found that when an app asks to "download a previous version" that the thing to do is to quit the App Store. Delete the app off your iPhone and then redownload it. It will install the latest version compatible with your iPhone/iOS. That should reset everything. But, of course, you will have to restore any preferences you had with the app.

Redownload apps and games from Apple - Apple Support

However, if an app doesn't give you the "download a previous version" message, it won't redownload and install. I think it is best to leave those alone for now and wait (hopefully) for a fix to the iOS or from the app developer.


Similar questions

36 replies

Aug 21, 2021 2:03 PM in response to dswnyc

Your thought that Apple would have a fix for this is misplaced. It's not up to Apple to make App Developers maintain apps for out of date, 8 year old devices. The App Developers are 100% responsible for their apps and which devices their apps will run on. You had to realize that at some point your very old (in today's terms) iPhone would lose its relevance. That day is rushing upon you now.

Aug 24, 2021 6:15 PM in response to computerperson_gs

We can add Netflix, Google Drive and IMDb to this list.

I thought about deleting the apps and reinstalling but I’m afraid I won’t be allowed to reinstall them.


Also, to the ones saying it’s an app related problem. This makes no sense.

The problem is that the App Store fails to recognise and install the latest compatible version. If there’s no new compatible version, it shouldn’t show on the ‘to update’ section of the App Store.

So, either the App Store is failing in recognising the latest compatible or it issue is it fails to install it.

Sep 6, 2021 10:19 AM in response to lobsterghost1

No, it is time for Apple to fix the issues on the App updater.


Apple is stringent on what goes on the app server, and ensuring the apps work as intended with whatever is the iOS.


If there are issues, Apple is supposed to ensure the vendor makes the appropriate adjustments, so if an app asks you to download a previous older and compatible version, that is supposed to work. And it doesn't work as trying to update just asks again in a continuous loop.



And you can't blame the vendor if the API has defects. That happens.


In this case, maybe Apple wants you to spend another $1,000 or more for a new iPhone and won't fix the annoying defects.


We know there is an end life to product updates and upgrades, but they are rendering older products useless, rather than just lacking features.


Don't delete any apps to get rid of the upgrade nags...they will not reload in an older version and that is very bad.

Sep 6, 2021 10:28 AM in response to computerperson_gs

You are completely misinformed. COMPLETELY. Apple does NOT control what iOS version App Developers support. If an App Developer chooses to no longer support iOS versions on very old 7 year or older devices, that's on the app developer.


Apple doesn't own the code inside 3rd party apps. Therefore Apple has no ability to make a 3rd party app work with an iOS version the App Developer doesn't support any longer.


To expect a device to remain current forever is unrealistic and not going to happen. If you want these apps, complain to the app developers or do what is ultimately what you MUST do and that's upgrade to a modern device which can run the newer iOS versions.

Sep 6, 2021 11:35 AM in response to computerperson_gs

I have also had this problem recently on my original gen1 iPad Air with iOS 12.5.4. It happened with a ton of different apps (I.e. over 20) and I was able to correct it for most by deleting and then re-downloading them. This worked for all but 2 which are Walmart and Lose It! Now my USAA app is failing to update but I don’t dare delete it for fear it won’t install again.


Steps I took to resolve included resetting all my settings, but I did not perform a full restore to factory defaults as Apple recommended because I know it won’t work and it’s too time consuming to have to reconfigure multiple email accounts with 2 factor authentication and app generated passwords....


I have contacted the Lose It! developer and they insist it’s a problem with the App Store, and the fact that it’s happening with so many apps to so many people supports that. However, it may just be that new requirements for later versions of iOS have broken iOS 12.5.4 compatibility even though these apps are supposed to support iOS 12.5.4 (they all say they work on my device in the App Store). What needs to happen is Apple needs to identify these apps (USAA, imdb, Netflix, Lose It!, Walmart, Accuweather, Trulia, Lowes, eBay, etc.) then reach out to those developers to inform them their apps are no longer working on iOS 12.5.4 and probably other versions, and work with them to get their apps configured and working properly on devices they’re supposed to so they update correctly.


NOTE: the common thread with many of these apps, not all, is they throw a message saying they require iOS 13 or higher but that you can download an earlier version that still works on an older OS. HOWEVER, clicking download leads to failure so there’s either a problem with the App Store, iOS 12.5.4 or a very large number of apps were coincidentally not set up correctly when updated for iOS 13 or higher such that they point to and download an earlier version that still works on the older OS.


APPLE, if you are listening, please show some leadership and work with or communicate with these app developers because it’s affecting too many people and too many apps to just be coincidence. Thank you!

Sep 6, 2021 11:45 AM in response to Padlorr

Btw, many of these older devices are still in great condition and work flawlessly with 99% of the apps and websites out there, so telling us to upgrade just because they’re older is not helpful. The fact is, if an app says it “Works on your device” then it should just work. Period. We should not be browbeaten and shamed into upgrading as a workaround for a flaw in the App Store update process. Apple can do it’s part by ensuring developers are compliant and configuring their apps correctly to work on all devices and iOS versions that they intend to and say they do. Nobody is saying they have to keep supporting older versions of iOS but if you’re supposed to be able to download a version that still works on your device, then that’s what should happen. The problem is that it obviously isn’t working as intended in too many cases.


In fact, most of these apps should not be offering any updates if the currently installed version is the latest supported on that device or iOS version. Something is triggering the update process erroneously and that leads to a failure to update. Also, the fact that certain apps that won’t complete downloading or installing after they are deleted tells me that the App Store is pointing to the wrong version for my device (despite those apps clearly stating they work on my device).

Sep 7, 2021 7:35 AM in response to deggie

More misinformation.


iOS 13 and up has a FREE memory requirement for 2GB. It has nothing to do with the memory capacity on the iPhone.


The reason Apple decided to exclude any iPhone version 6 (A8 processor) or less is because they use something less that the A9 processor (as in iPhone 6S and 6S Plus and iPhone SE), the minimum for iOS13. Apple noted it was a performance issue, similar to those phones not being able to run multiple concurrent Facetime connections. There was simply not enough processing power nor system battery load capacity.


As for the rest of the post, I have little agreement.

Sep 7, 2021 11:06 AM in response to computerperson_gs

Um, you do know we are talking about RAM, not storage correct? If iOS 13 has a requirement of that much free RAM, and the iPhone 6 has a total amount of RAM that is equal to the free amount required wouldn't that mean that RAM requirement would be pertinent? How could it not be? While the processor itself is also a problem and sometimes I will combine the two, the amount of RAM available is indeed one of the reasons that iOS 13 cannot run on an iPhone 6.


So to be clear, you disagree with contacting Apple support if there is a problem in downloading an older version if the developer says there is one available, you don't think it is up to the developer as to whether they want to keep available and support an older app, and the iPhone SE 2020 is $399, is that correct?


And back to your statement about RAM. You said, "iOS 13 and up has a FREE memory requirement for 2GB." The iPhone 6 only has a total of 1GB of RAM. So how would the iPhone 6 be able to run iOS13? And please explain how I provided misinformation?

Sep 22, 2021 6:26 AM in response to computerperson_gs

The discussion in this post has gone completely off rails and it's a pity since the issue is still there.


The matter at hand is, the App Store should NOT suggest an app update when there isn't one compatible. That simple.


It looks like this only happened for a day or two, since we can all update other apps, but a few got stuck in a sort of limbo.


So, Apple should fix the bug in the App Store that suggests updates that aren't compatible with iOS 12. No-one is saying the iPhone 6 and 6 Plus should get the latest features, the technical limitations are pretty obvious, but the App Store should not suggest these incompatible updates.

Sep 23, 2021 5:19 AM in response to mmkremer

I found a solution.


I deleted the stuck apps and then re-downloaded them from the purchased list. A pop-up showed telling me the app now requires iOS 13 (or 14) and asked me if I wanted to download the last compatible version. It installed it and problem solved.


I'd read somewhere this suggestion but I was afraid I wouldn't be able to reinstall the apps. I started with the least important of them as a test. You might want to do the same.

iOS 12.5.4 some apps showing updates available, updates will download but not install

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