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Computer Keeps Crashing When Slightly Moved

Hi everyone, sometimes when I try to touch or move my 2019 13-inch Macbook Pro it will instantly crash, often with the screen turning black instantly and sometimes the fans will go full-blast for about a second before cutting off. I have been experiencing this only recently after updating my computer (not saying that is what is causing it), but I'm desperate because I am in lockdown trying to do exams from home and crashing mid-exam would be a nightmare. I also ran one of the Apple Hardware Tests on the laptop, and it came back claiming there were no hardware faults with the laptop which I wasn't 100% confident about. Thanks to anyone who can help, it is extremely appreciated. The crash report is below:


MacBook Pro 13″, macOS 11.5

Posted on Aug 27, 2021 8:40 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2021 8:47 AM

csdavo3 wrote:

Hi everyone, sometimes when I try to touch or move my 2019 13-inch Macbook Pro it will instantly crash, often with the screen turning black instantly and sometimes the fans will go full-blast for about a second before cutting off. I have been experiencing this only recently after updating my computer (not saying that is what is causing it), but I'm desperate because I am in lockdown trying to do exams from home and crashing mid-exam would be a nightmare. I also ran one of the Apple Hardware Tests on the laptop, and it came back claiming there were no hardware faults with the laptop which I wasn't 100% confident about. Thanks to anyone who can help, it is extremely appreciated. The crash report is below:
<Crash Report.log>


"Computer Keeps Crashing When Slightly Moved"


this statement says all you need to know— there is some hardware issue where something is breaking contact on an internal component.


This would be need to be resolved by taking it in for inspection:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Similar questions

2 replies
Question marked as Top-ranking reply

Aug 27, 2021 8:47 AM in response to csdavo3

csdavo3 wrote:

Hi everyone, sometimes when I try to touch or move my 2019 13-inch Macbook Pro it will instantly crash, often with the screen turning black instantly and sometimes the fans will go full-blast for about a second before cutting off. I have been experiencing this only recently after updating my computer (not saying that is what is causing it), but I'm desperate because I am in lockdown trying to do exams from home and crashing mid-exam would be a nightmare. I also ran one of the Apple Hardware Tests on the laptop, and it came back claiming there were no hardware faults with the laptop which I wasn't 100% confident about. Thanks to anyone who can help, it is extremely appreciated. The crash report is below:
<Crash Report.log>


"Computer Keeps Crashing When Slightly Moved"


this statement says all you need to know— there is some hardware issue where something is breaking contact on an internal component.


This would be need to be resolved by taking it in for inspection:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Computer Keeps Crashing When Slightly Moved

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