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DVD not working with Big Sur 11.6

Apple did it again. Updated to 11.6 now the DVD drive will not play DVD's. Issue on all my Mac M1 units.

Posted on Sep 15, 2021 5:28 AM

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74 replies

Sep 30, 2021 1:21 PM in response to jello mello

its the "get info" command, easier to right click and select "get info" from the sub-menu, then continue with the sets listed above


don't understand why Apple hides DVD Player in a core services directory, I made a short-cut and put it in the normal Applications menu. This may be a hold over from the old ways when DVD Player ONLY worked with internal Apple branded DVD drives

Oct 2, 2021 7:53 PM in response to rei0429

Went to the Apple store today. The technician said I'm the first person to come in with this issue.

I had to point out this thread of others with the same problem. DVDs & CDs not playing after the upgrade to 11.6

He was unable to correct the issue and said we need to wait for Apple to come out with a new update and hopefully they will correct the issue then. In the meantime the only way to get discs to play was to download the VLC app and press a lot of open DVD and play DVD buttons and then wait a long minute for the screen to open and for the movie/disc to play.

Oct 13, 2021 8:02 PM in response to tbirdvet

Briefly scanning all these replies. I have to say I'm somewhat happy I have the same problem. I got my wife an M1 MBA to watch videos on. She does not used computers at all so I removed all extraneous apps from the dock that she would never use including Safari, Contacts, Mail etc. This little MBA is about as clean as you get. Worked great when it arrived about a month or so ago with 11.5 on it. Today I upgraded it to 11.6 and no more videos, baby....Nothing, zip, and, nova. She smiled sweetly and said, I have a nice book to read. Yeah, baby VLC, getting installed right now. Apple, you are your own worst enemy but at least you're not as horrible as Facebook.

Oct 20, 2021 9:48 PM in response to tbirdvet

I've just updated my 2021 Macbook Air M1 to 11.6 and found my SuperDrive will no longer play DVDs. I see the disc appear on the screen and the DVD Player is engaged. The Viewer screen comes up, but I can't get the disc to play. I can use the Controls at the top menu to eject the disc, but that is all. I also hear the disc being engaged inside the SuperDrive.

What should I do ?

Oct 23, 2021 9:05 PM in response to Foxtrot-Sierra

Foxtrot-Sierra wrote:

Please try to the following procedure.

1. If "DVD Player" is running, choose the window, and type ⌘+Q
2. On Finder, type Shift+⌘+G
3. Type "/System/Library/CoreServices/Applications/"
4. "Go"
5. Choose "DVD Player"
6. Type ⌘+I
7. Check "Open using Rosetta"
8. Type ⌘+W
9. Add "DVD Player" to "Dock" by drag-and-drop
10. Open "DVD Player"
11. Insert a DVD in a disc drive, and play a DVD

This problem happens on macOS Big Sur 11.6 & Apple Silicon M1 Mac, doesn't happens on Intel Mac.
If "DVD Player" open automatically when you insert a DVD, it still doesn't works. Please choose the window, type ⌘+Q, and re-open "DVD Player" from "Dock".

I can't check replies from now on. Sorry.


Intel 2021 MBP, 11.6, pulled out little-used superdrive (little used because I replaced the Mac that needed it), plugged it in with USB-C to USB adapter, and DVD player opened automatically, and then....blank gray window with controls at the bottom, then sound of preview; when I clicked menu or FF buttons on controller within that window, got 'Not Permitted' to show on the gray background. So I can hear a movie, but not see video.


Quitting the auto-opened DVD player and opening it from Finder, I get a flash of video as the window opens, then back to gray. Any resizing of the viewer window brings up a flash of the opening/menu sequence, but then gray covers the window again.


I tried the suggested sequence here, but 'open in Rosetta' is not an option in the information window for DVD Player. And others suggest that it is not supposed to happen with Intel macs, but this is an Intel MBP.

Oct 24, 2021 6:03 AM in response to tbirdvet

My MacBookAir bought Feb 2021 with M1. chip played dvds until Sept when it would not. To clarify, when I plugged the Apple USB Superdrive into the Mac, the DVD window appeared on the screen AND the name of the dvd title appeared on the right side of the screen as an icon. So, the computer recognized everything. correctly but would not play. To restate, after long sessions on the phone with Apple care and subsequent visits to the Apple store Genius Bar and software re-installs I was told that I can’t play

dvds on my 8 month old MacAir. Even though i have done so all these months. I am no tech person but seems to me that the problem began with some update

Oct 25, 2021 7:50 AM in response to floridafamily

Thank you for responding. This is the first time I have used this discussion format for a problem. I wonder how many users it will take for Apple to fix the problem.

Have you received similar comments as mine to your inquiry to this issue?

I would appreciate any comments from other users experiencing this new problem

Was told at Apple store the Mac Mini will work with our Apple Super Drive because it does NOT have the M1. chip. This is just info for readers of this issue

DVD not working with Big Sur 11.6

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