Amazon Music Unlimited Does Not Work With CarPlay Since iOS 15 Update

Amazon Music Unlimited worked perfectly fine on iOS 14 and all its updates. But when I upgraded to the current iOS 15, it refuses to connect, with an error of "Unable to Connect To Amazon Music". In addition, if I plug in my iphone to my dash to activate CarPlay, the Amazon Music Screen on the phone goes completely blank. I know I am not the only one with this issue. I have spent a great deal of time with Amazon Music Support, and they assure me it is a CarPlay error. I have done every possible fix listed on the internet, to no avail. Just a waste of time. I really love my Amazon Music, and my many playlists that took a great deal of time and effort to put together. Does Apple have any plans to address this issue? While I can appreciate the security of Apple, which is one reason I chose the iPhone, sometimes I feel like Apple is intentionally making its competitors products not work properly, so you will switch over to their products. I hope this isn't happening, but everything else on CarPlay works, and I haven't made any changes to anything. Any ideas?

Posted on Sep 21, 2021 9:37 AM

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130 replies

Sep 27, 2021 11:46 PM in response to rockys57

Being a developer and tester, (not for Apple) I can tell you that it is near impossible to test every app that’s available on the App Store to make sure that it works properly with whatever your trying to use it with. Each company is given the opportunity to adjust and program its OWN applications to be updated and work properly with a newer operating system, in this case, iOS. It is up to the developers of that app to make sure it works and that it is also backwards compatible with previously supported version of in this case, both iOS and CarPlay. Unless the developer of the OS has been made specifically aware that something on their end is broken and is rejecting or blocking this is some way, they would then have to find the issue and update it themselves. I cannot remember off hand if my Amazon Music app has been updated post or just before the iOS15 release, but it is possible that for all the apps in the App Store, there are bound to not yet be released updates from those developers to work properly with every aspect of the new OS. And while the app may work as it did before, if something different in the code is ran across and it’s not accounted for or tested properly, you will get what you are seeing. Also, even if the issue is on the app developer itself, usually they will stay quiet about the issue, not update customer service that their is even a problem and from what they can see there isn’t. This way they keep their paying client whilst placing the blame on another. While you can’t get rid of your phone, you can easily cancel a subscription and move to another, thus losing business. Be patient, an update will come from one side or the other and suddenly it will work again. 😁

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Amazon Music Unlimited Does Not Work With CarPlay Since iOS 15 Update

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