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iOS 15 update on iPad Pro 2021 no internet

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.

Posted on Sep 22, 2021 4:58 AM

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Posted on Sep 22, 2021 6:18 AM

Kittymomanddad wrote:

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.


Your issue is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

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Sep 22, 2021 6:18 AM in response to Kittymomanddad

Kittymomanddad wrote:

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.


Your issue is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Sep 30, 2021 3:56 AM in response to AlmightyJio

Part 2


Due to the system architecture of iOS/iPadOS, unless jailbroken (don’t go there!), your iPad is much less susceptible to traditional malware infection per-se. However, as with all computer systems, there are still many security vulnerabilities and exploits to which you remain vulnerable. Particular vectors of concern, relevant to iOS/iPadOS, are browser based attacks and communication Apps/platforms - through which a security vulnerability may be exploited by a threat actor. Whilst specific detail of threat/vulnerability/exploit in various forms are beyond scope of this brief explanation, it is perhaps sufficient to state that the majority of threats to which you may be exposed can be mitigated using various techniques. These techniques may be local to your device, whilst others may be remote.


Norton operates, in part, as a network extension for iOS/iPadOS - although its implementation may differ between the various iterations of iOS/iPadOS as the OS introduces or deprecates facilities and APIs. Suffice to say that when active, Norton can filter, block and securely route your network traffic - in some cases via an external gateway connection. Unsafe internet resources (such as websites) and malicious network traffic can be selectively blocked. This filtering and blocking shields your devices from many threats and exploits. You should note that this whilst this technique may visibly surface as an apparent VPN connection - where no such connection exists. Norton does, however, incorporate a subscription VPN service which can be enabled or disabled as required.


There are other defences and techniques that can be applied to your iPad and iPhone - many of which are performed entirely within your device…


Browser-based attacks can largely be mitigated by installing a good Content and Ad-blocking product. One of the very best and most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance. All processing takes place on your device - and contrary to expectations, Safari will run faster and more efficiently. 


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content or links are blocked from download. A further benefit on metered services, such as cellular connections where you data may be capped or chargeable, this not only improves speed but also saves you money as unwanted network traffic is largely eliminated. This blocking is beneficial not only in providing protection for Safari and other web browsers, but extends to embedded links transmitted via email messages and other communication services and Apps.


A further zero-cost measure to improve protection is to use a security-focussed Recursive DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router. I strongly recommend using one of the following services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


Use of the above DNS services will help to shield you from “known bad” websites and URLs - and when used alongside 1Blocker, or other Content Blocker provides defense in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as DoH, DoT and DNSSEC) but these are perhaps beyond the immediate skills of novice users.


I hope this information and insight proves to be helpful to you. With this information now available to you, you are now better equipped to judge for yourself which (if any) defensive Apps or techniques are worthwhile to you.


Sep 22, 2021 5:41 AM in response to Kittymomanddad

Yeah,

This IS a WiFi iisue.

Many reports here of iPads that will not connect to the Internet after the iPadOS 15 upgrade.

Possibly a bug.

Not sure how Apple is going to fix this IF no one can connect to a WiFi network, to download and install an update.

The ONLY options, IF a fix/update is released, is either going to an actual Apple store or doing the fix/upadate using a full computer with your iPad connected and using Apple iTunes application to do the update.


If you do not own a full computer, you may need to seek out a family member or friend with a full computer to help you out

Sep 22, 2021 6:12 AM in response to Kittymomanddad

After any iOS/iPadOS upgrade/update, you should ALWAYS perform a simple hard reset of your Apple mobile device.


For older iPad models with a Home button, do a simple hard reset of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.


OR


For much newer, larger screen iPad models, without a Home button, try the new simple hard reset procedure for the new 2018/2020/2021 iPad Pros and the 2020 iPad Air 4 models.


1. Press and release the volume up button.


2. Then immediately press and release the volume down button.


3. Then, press and hold the single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.


Then, do a simple reset of the Home wireless/WiFi network MODEM/router box by unplugging from power for 15-20 seconds, or so.

Then re-plug into power and let the MODEM/router box simply re-cycle itself.



Best of Luck to You!

Sep 28, 2021 12:06 PM in response to MichelPM

Hi,


Not sure if this is a similar issue but I have just taken delivery of a brand new 9th Gen iPad today. Software version is 15.0.


I don't have wifi available (long story) but do have an iOS Ethernet adapter which works fine for my iPhone XS and my partner's slightly older iPad (both of which were tested just a few minutes ago). However, I do not get internet access when I connect the Ethernet adapter to the new iPad. I have done all the obvious things like unplug and replug the lighting cable, same with the Ethernet cable into the RJ45 socket.


The iPad recognises the Ethernet adapter ('Ethernet' shows up below Wifi in Settings), but it does not get an IP address. Note that it recognises the adapter irrespective of whether the Ethernet cable is plugged in or not.


Any ideas? FWIW I don't think it's a router issue, given that I can unplug the adapter and then plug it straight away into my iPhone and that gets an IP address and a connection.


Thanks in advance.

Sep 29, 2021 9:48 AM in response to MichelPM

Hi,

Many thanks for the reply.


No - no VPN. The iPad is vanilla, straight out of the box.


I suspected that it was an iOS 15.0 issue, so contacted Apple Support last night. The chap who dealt with me was very thorough and accommodating. We tried a few things, including a network settings reset. He was then offline for a few minutes, probably talking to L2 and L3 support. Eventually he came back with wired ethernet "will not work on my particular machine", by which I think he meant iOS 15.0. So, sadly, I'm sending this new iPad back to Amazon.


Note that 15.0 comes with some sort of new VPN-like binary toggle (not sure what it is doing, some sort of secure filter perhaps), I tried that in both the 'on' and the 'off' mode but still could not get an IP address. Maybe this new piece of functionality is the problem. Who knows.


I guess this is a warning for anyone running a wired-only network. Apple didn't say that they would undertake to get this working. However, I'm guessing 99.9% of users are happy with wifi, which is understandable, so probably not a huge problem.


Regards.

Sep 30, 2021 3:51 AM in response to AlmightyJio

AlmightyJio wrote:

Can you elaborate on why it’s not needed? Also is it just Norton because I am having the same issue with Mcafee and I’ve never had a problem before today after sharing a video via air drop to my phone. Phone works fine and has Mcafee


Only you can determine the value of any individual App and/or security measure according to your needs. I have no intention here of engaging in any broad debate - and will confine comment to information that you can use to both seek corroboration elsewhere and make your own determination as to suitability of Norton, VPN or other Apps.


Due to a 5000 character limit for individual posts, in order to provide an objective reply, it is necessary to split this reply into two parts.



Part 1


In context of security measures, an understanding of the both the risk to the device and the capabilities/purpose of the security control (in this case, the Norton App) - will hopefully inform this assessment. For the majority of Users that lack a background in Information Technology and Information Security, trust is often and necessarily placed in the efficacy of commercial software products - of which Norton is but only one.


Much of the hype and negative comment that you will observe throughout the Apple Support Communities are derived from a bias against, or a fundamental misunderstanding of, VPN technologies and their uses/benefits - in addition to misguided faith in Apple products being immune to cyber-threat. In many cases, negative viewpoint will be based upon consumption of misinformed commentary of others; such commentary often reinforces preconceived faith in both invulnerability and perceived immutable truth.


Be wary of the often perpetuated myth that Apple devices are immune to malware in its many forms; those that perpetuate this untruth do not fully comprehend the wider threat landscape. Consider that if the myth (and over-generalisation) were true, Apple would not expend considerable technical and financial resources in developing and issuing regular security updates and patches for their products.


Returning now to Norton; Norton offer a suite of security and anti-malware products for various computing systems. In its latest iteration, a subscription licence can be used across a multitude of devices and operating systems. However, the actual protective measures, software and defensive capabilities, will substantially differ between computing systems. As an example, for PC/Windows, Norton is well known for its Antivirus capabilities in protecting from (or removing) malware infection, and in blocking malicious code from execution. This specific protection is not available to iOS/iPadOS devices. Norton’s defensive technologies do, however, include other threat mitigation techniques and technologies.


Be aware that there are no Antivirus products available for iOS/iPadOS. Due to the sandboxed security architecture, in broad terms confining any single App to own private memory space and file storage, Antivirus products cannot operate; each App cannot access the files and system resources of other Apps. Products and Apps that claim to provide on-device AV protection are nothing more than “snake oil” and should be avoided.


At this point it is perhaps worthwhile to highlight that sandboxing not only inhibits running of Antivirus scans, it also limits the ability of malware to execute, infect or spread within a host system. In this context, Apple devices are less susceptible (but not immune) to malware.


NB: While your iPad is unlikely to be directly infected by malware, it is still possible to easily download an “infected” file to the iPad - which if transferred elsewhere still has the capacity to infect other computer systems with malware. AV products can block this type of malware transmission - but as this defence is not available to iOS/iPadOS devices, these devices can become a repository for malware-infected files.


Oct 2, 2021 3:37 AM in response to Kittymomanddad

I have WiFi issues in my iPhone 8 after upgrade to ios15. Problem remains with ios15.0.1. wifi works well with wifi 5Ghz router but drops with 2.4 Ghz router/repeater. Quick fix are turn off Bluetooth, and wifi works like a charm. Of course this is not a permanent fix but at least I can get wifi in my room. BTW I never notice this issues with iOS 14!

Oct 9, 2021 1:08 PM in response to Kittymomanddad

I have this issue on my 11 Pro Max since updating. Wifi calling is unreliable. I have to use cell data on my iPhone even when I’m right next to the router to load maps, Safari, instagram, to send videos, and pretty much everything else about 1/3 of the times.

my husband’s Samsung has none of these issues. No VPN. Turning my wifi off and then back on, resetting network settings, and/or hard restarting work temporarily, but it’s very annoying. I feel like being able to use WiFi is a reasonable thing to expect your smart phone to do.

iOS 15 update on iPad Pro 2021 no internet

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