iOS 15 update on iPad Pro 2021 no internet

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.

Posted on Sep 22, 2021 4:58 AM

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Posted on Sep 22, 2021 6:18 AM

Kittymomanddad wrote:

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.


Your issue is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

34 replies
Question marked as Top-ranking reply

Sep 22, 2021 6:18 AM in response to Kittymomanddad

Kittymomanddad wrote:

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.


Your issue is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Dec 10, 2021 9:29 AM in response to amyr68

amyr68 wrote:

After updating my iPad mini to version 15.1 It would not connect to the internet. Disabeling VPN enabled connection but
the moment VPN was re-enabeled the internet connection was lost again.


Remove the VPN/Security App from your iPad - then restart the iPad. This should clean-up the network stack.


After restarting your iPad, you can reinstall the VPN/Security App, after which all should be well.

Nov 2, 2021 1:54 PM in response to Kittymomanddad

Still no fix for this.. iPad 6th gen was working fine on 14.8. Updated to Latest 15.1 and now Wifi is broken. Reset entire iPad and issue persists. Takes forever to join Wifi, and if it does, internet will drop and status says no internet even though it's got a valid IP config. 2 iphones, a Macbook and a Windows laptop all tested fine. iOS 15 definitely messed up the modem/wifi defaults from 14.

Sep 29, 2021 9:48 AM in response to MichelPM

Hi,

Many thanks for the reply.


No - no VPN. The iPad is vanilla, straight out of the box.


I suspected that it was an iOS 15.0 issue, so contacted Apple Support last night. The chap who dealt with me was very thorough and accommodating. We tried a few things, including a network settings reset. He was then offline for a few minutes, probably talking to L2 and L3 support. Eventually he came back with wired ethernet "will not work on my particular machine", by which I think he meant iOS 15.0. So, sadly, I'm sending this new iPad back to Amazon.


Note that 15.0 comes with some sort of new VPN-like binary toggle (not sure what it is doing, some sort of secure filter perhaps), I tried that in both the 'on' and the 'off' mode but still could not get an IP address. Maybe this new piece of functionality is the problem. Who knows.


I guess this is a warning for anyone running a wired-only network. Apple didn't say that they would undertake to get this working. However, I'm guessing 99.9% of users are happy with wifi, which is understandable, so probably not a huge problem.


Regards.

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iOS 15 update on iPad Pro 2021 no internet

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