You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 15 update on iPad Pro 2021 no internet

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.

Posted on Sep 22, 2021 4:58 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2021 6:18 AM

Kittymomanddad wrote:

After updating to iOS 15 WiFi is working but internet will not connect. We have another exact same iPad Pro and it is connecting to the internet so it is not a WiFi problem.


Your issue is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

34 replies

iOS 15 update on iPad Pro 2021 no internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.