Apple Mail on iOS15 / Outlook.com MFA Application pwd

Hi,


Hi,


Since the update to iOS 15 on my iphone 12 pro, the mail app prompt me to indicate my password for my outlook.com account with mfa enabled and telling me it’s wrong. Everything was working well on ios14.


I have multiple outlook.com registered on my ios mail app but only the one with mfa causing the issue.

changing the app password on my security settings on microsoft website works but after few hours the issue is happening again.

any bug on ios15 mail that is explaining this?

iPhone 12 Pro

Posted on Sep 23, 2021 8:34 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2021 10:59 PM

I too had this problem recently after updating to IOS 15.2 on my iPad and iPhone. Both devices had trouble verifying my personal Outlook account from Settings > Mail > Accounts. I have verified that I entered the right password since I could login to my Outlook from browser just fine.


I too have tried deleting, rebooting, and adding the account back (by adding Outlook.com). This did not work at all, as I encountered the same issue (unable to verify my account)

The fix: The only resolution for me to is to add “Exchange” rather than “Outlook.com”. This method worked well and I was able to login, sync my mails, reminders, notes, etc. Give it a try and hopefully it will fix your connection issue.

128 replies

Oct 4, 2021 10:35 AM in response to sebastien156

Same issue for me. Since upgrading to iOS 15 on my iPhone 12 Pro, all of my work Microsoft Exchange accounts keep prompting me for my password stating "Password incorrect: Enter the password for the Exchange account". I enter it and a few hours later it prompts me again and it occurs in Mail, Contacts, Calendar, anywhere that it uses these accounts. The issue does not exist for my Microsoft 365, Hotmail, Outlook, Yahoo or Gmail email addresses.


APPLE HELP!

Oct 10, 2021 12:22 AM in response to scottwyp

I am having the same issues - with my work email so exchange mail box - after a few hours it asks to renter password . But seems Apple does not want to acknowledge this as a big frustrating support I must say - basic functions not working seems like with all the enhancements we still can’t get the basics right no matter how much we improve tech

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Apple Mail on iOS15 / Outlook.com MFA Application pwd

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