Apple Mail on iOS15 / Outlook.com MFA Application pwd

Hi,


Hi,


Since the update to iOS 15 on my iphone 12 pro, the mail app prompt me to indicate my password for my outlook.com account with mfa enabled and telling me it’s wrong. Everything was working well on ios14.


I have multiple outlook.com registered on my ios mail app but only the one with mfa causing the issue.

changing the app password on my security settings on microsoft website works but after few hours the issue is happening again.

any bug on ios15 mail that is explaining this?

iPhone 12 Pro

Posted on Sep 23, 2021 8:34 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2021 10:59 PM

I too had this problem recently after updating to IOS 15.2 on my iPad and iPhone. Both devices had trouble verifying my personal Outlook account from Settings > Mail > Accounts. I have verified that I entered the right password since I could login to my Outlook from browser just fine.


I too have tried deleting, rebooting, and adding the account back (by adding Outlook.com). This did not work at all, as I encountered the same issue (unable to verify my account)

The fix: The only resolution for me to is to add “Exchange” rather than “Outlook.com”. This method worked well and I was able to login, sync my mails, reminders, notes, etc. Give it a try and hopefully it will fix your connection issue.

128 replies

Oct 4, 2021 12:41 PM in response to sebastien156

I have the same issue. I upgraded to an iphone 13, installed IOS 15 and then 15.1 on the phone. Email was working fine on the older XR running IOS 14. But now, with two Microsoft accounts - one is O365, one is Outlook, I can get into neither. I keep getting asked to sign in on both, and when I do, the reply from Microsoft is the password is incorrect. I have to believe that Apple is 1) not sending the correct password to Microsoft (because this password works on other devices) and 2) if you look in IOS under passwords, nothing is being stored there. This is very puzzling, so I suspect something is wrong with the password facilities in IOS 15. I do not believe this is a Microsoft problem, as others have suggested. There is a bug in IOS 15.1. Shame on me for installing it. I rely on this working through the day, so Apple needs to address this.

Oct 5, 2021 10:01 AM in response to sebastien156

I'm having the same problem with iOS15 on iPad and iPhone. Once a day asks for password to Exchange Server account. Never did this before. I just changed the account to be the default so I'll see if that helps. I've deleted the account on both devices. That did not work. I'm assuming this is a problem with iOS15. We'll see if Apple cares enough to fix it.

Oct 6, 2021 2:35 PM in response to sebastien156

I'm experiencing the same issue. I spent 45 min on the phone with Apple support and worked with three different reps. they all said no one has reported this issue before. Glad to know I'm not alone!

I have worked extensively with our IT dept and they have yet to find anything on our Exchange server that would cause this.

Mine goes 1-3 days between prompting for the password. I have tried multiple times with wiping the phone and starting over. I then added mail accounts in different orders each time and no matter what, as soon as I log into my iCloud account, the phone prompts me for my Exchange password.


iPhone 13 Pro Max with iOS 15.0.1

Oct 10, 2021 2:14 PM in response to sebastien156

I have exactly the same issue!


My company uses Exchange 2013, no changes made to the Exchange server and since upgrading to iOS 15 email app at least once a day is asking for a password. This does not appear to cause any issues for any non Apple Users or those with older iOS versions.


The problem is, my domain account is highly privileged meaning when the wrong password is provided 3 times, the account is locked out until manually unlocked. When my account has got locked out for 2 days in the row, a security investigation was launched in to reason why the account was locked out yet again and whether the company is being attacked. This has taken up business time and resource to look in to an issue caused by an iOS Update, totally unacceptable


This is causing my account to be locked out EVERY SINGLE DAY stopping me from being able to work!!!

Oct 12, 2021 6:16 AM in response to JayGreensboro

I checked mine and the time zone was correct (Eastern). But I clicked on the link anyway and it showed me a map where my calendar was set to Pacific. I clicked on Washington DC on the map and was able to change my calendar's time zone to match my email time zone.


I just did this so I don't know if it works or not. But I wanted to follow-up to this post and tell people to click on the time zone even if it's correct since the calendar may not be. Let's hope this works!

Oct 12, 2021 8:26 AM in response to sebastien156

Been having the same issue ever since updating to iOS 15. I have 3 mail accounts on my iPhone SE. 1 Office 365 Exchange with MFA enabled, 1 Zoho account with MFA enabled and 1 Zoho account with no MFA. The only account having the issue is the Zoho account with MFA enabled. I have the re-enter the app passcode about once every 2 days. Ironically, the Office 365 account is fine unlike most people here. Even though MFA is enabled on the Office 365 account I don't have to use an app passcode because the iPhone can integrate with the "modern authentication" Microsoft uses. With Zoho I have to use a generated app passcode and that's the one with the issue. Oh and I have all 3 of these accounts on Outlook on my Windows 10 desktop, no issue there.


Sorry, no answers here, just wanted to provide another data point.

Oct 22, 2021 7:08 AM in response to sebastien156

This is a huge problem. I cannot use Mail, Contacts, Notes, Calendars, or Reminders on the iphone. It keeps prompting for hotmail password every so often that it is annoying. When I used Outlook on the phone instead of native Apple apps, there is no problem. APPLE'S RESPONSE -- CONTACT MICROSOFT! This is arrogance at its worst!!! This is an Apple Bug and needs to be fixed!!!!

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Apple Mail on iOS15 / Outlook.com MFA Application pwd

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