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Apple Mail on iOS15 / Outlook.com MFA Application pwd

Hi,


Hi,


Since the update to iOS 15 on my iphone 12 pro, the mail app prompt me to indicate my password for my outlook.com account with mfa enabled and telling me it’s wrong. Everything was working well on ios14.


I have multiple outlook.com registered on my ios mail app but only the one with mfa causing the issue.

changing the app password on my security settings on microsoft website works but after few hours the issue is happening again.

any bug on ios15 mail that is explaining this?

iPhone 12 Pro

Posted on Sep 23, 2021 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2021 7:27 PM

After updating to iOS 15 my iPhone keeps making me enter the passwords for my outlook.com and hotmail.com email addresses as well. I enter it and it’s good for a few hours then it asks for it again. It’s super annoying every time I open mail or calendar or settings to have several pop up windows immediately pop up asking for the passwords to each of my Microsoft accounts.

128 replies

Oct 17, 2021 9:47 AM in response to mikeheck2009

Forget waiting for Apple to fix it.


download the Outlook for IOS app and set it up for your account. Don't forget to delete the native mail app or (at least the exchange account from it) so you do not get prompted for the password from THAT app.


The Outlook for IOS app is "different" but you get used to it and it works perfectly.


This is what I did and have not had any issue in days.

Oct 19, 2021 5:37 AM in response to mikeheck2009

The calendar is an issue if you use more than one. Make sure you have outlook forward contacts to the cloud.



How do I save my Outlook contacts to my iOS contacts app?

Outlook for iOS

To save Outlook contacts to your native address book: 

First go to Device Settings > Contacts and confirm that the 'Default Account' is set to 'iCloud'. If you do not see this setting that is OK, the setting should only be available if you have more than one account added to your device. If there is no account connected to the device, then your Outlook contacts will be saved locally but will not be synced to other devices.

Second, open Outlook for iOS and in the left nav view open the Settings gear > Select your account > Toggle ON the 'Save Contacts' toggle. 

Saved contacts will be added under the contacts in your iCloud account. These contacts will sync to all devices which are signed in with the same iCloud account. 

Note: You can only export contacts from one device at a time. 

If a user has contact-export turned on both their iPad and iPhone one will need to be disabled so that we are able to manage conflicts. Duplicates can take up 24 hours to be reconciliated.

Oct 21, 2021 8:19 AM in response to sebastien156

We're experiencing the same issue as well. Multiple users and iPhone models. We are an on premise Exchange environment. This happened after devices with Exchange mail accounts updated to iOS 15.0-15.0.2. Security Authentication logs show accounts checking in with bad passwords coming from the mobile device IPs. The accounts are getting locked out and random times in the evening, prompting users for their passwords. We're having to unlock the accounts each morning and have suggested to all users not update the phones to iOS 15.

Oct 22, 2021 7:08 AM in response to sebastien156

This is a huge problem. I cannot use Mail, Contacts, Notes, Calendars, or Reminders on the iphone. It keeps prompting for hotmail password every so often that it is annoying. When I used Outlook on the phone instead of native Apple apps, there is no problem. APPLE'S RESPONSE -- CONTACT MICROSOFT! This is arrogance at its worst!!! This is an Apple Bug and needs to be fixed!!!!

Apple Mail on iOS15 / Outlook.com MFA Application pwd

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