Apple Mail on iOS15 / Outlook.com MFA Application pwd

Hi,


Hi,


Since the update to iOS 15 on my iphone 12 pro, the mail app prompt me to indicate my password for my outlook.com account with mfa enabled and telling me it’s wrong. Everything was working well on ios14.


I have multiple outlook.com registered on my ios mail app but only the one with mfa causing the issue.

changing the app password on my security settings on microsoft website works but after few hours the issue is happening again.

any bug on ios15 mail that is explaining this?

iPhone 12 Pro

Posted on Sep 23, 2021 8:34 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2021 10:59 PM

I too had this problem recently after updating to IOS 15.2 on my iPad and iPhone. Both devices had trouble verifying my personal Outlook account from Settings > Mail > Accounts. I have verified that I entered the right password since I could login to my Outlook from browser just fine.


I too have tried deleting, rebooting, and adding the account back (by adding Outlook.com). This did not work at all, as I encountered the same issue (unable to verify my account)

The fix: The only resolution for me to is to add “Exchange” rather than “Outlook.com”. This method worked well and I was able to login, sync my mails, reminders, notes, etc. Give it a try and hopefully it will fix your connection issue.

128 replies
Question marked as Top-ranking reply

Dec 15, 2021 10:59 PM in response to sebastien156

I too had this problem recently after updating to IOS 15.2 on my iPad and iPhone. Both devices had trouble verifying my personal Outlook account from Settings > Mail > Accounts. I have verified that I entered the right password since I could login to my Outlook from browser just fine.


I too have tried deleting, rebooting, and adding the account back (by adding Outlook.com). This did not work at all, as I encountered the same issue (unable to verify my account)

The fix: The only resolution for me to is to add “Exchange” rather than “Outlook.com”. This method worked well and I was able to login, sync my mails, reminders, notes, etc. Give it a try and hopefully it will fix your connection issue.

Oct 11, 2021 3:38 PM in response to sebastien156

I MAY have found the issue. It has been almost 24 hours since I changed it and I haven’t received the pop up telling me that my Exchange password is incorrect. Go to iCloud.com in Safari and check your time zone setting. Mine was set to Pacific which is INCORRECT and must have gotten changed during the iOS 15 update. I set it to the correct Eastern time zone and no pop up so far in the last 22 hours. It’s worth a try and needs to be corrected anyway if it is wrong like mine was. See screenshot.

Oct 17, 2021 9:47 AM in response to mikeheck2009

Forget waiting for Apple to fix it.


download the Outlook for IOS app and set it up for your account. Don't forget to delete the native mail app or (at least the exchange account from it) so you do not get prompted for the password from THAT app.


The Outlook for IOS app is "different" but you get used to it and it works perfectly.


This is what I did and have not had any issue in days.

Oct 30, 2021 4:28 PM in response to sebastien156

On my iphone 8 the automatic reply was stuck in “loading” mode. Go into Setting> mail> accounts> , then open the mail account that you keep getting a request to enter your pw for. On my phone the automatic reply on the bottom of the screen was stuck in “loading”. Enter your pw again and then hit the > to open it, i turned the automatic reply on and then off again, cos I wanted it off, and now the requests for the pw have stopped. I went on to my iPad to do the same thing, but when I went got to the last steps the two synced. Hope this works for you.

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Apple Mail on iOS15 / Outlook.com MFA Application pwd

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