How do I get App Store
App Store says email address invalid
iPad, iPadOS 14
Question marked as
Error messages:
- Cannot reset password
- This Apple ID is either not valid or not supported.
There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169
Typically an Apple ID is an email address you have used.
Click on this link to read what to do "If you forgot your Apple ID" --> https://support.apple.com/HT201354
or go directly to this link --> http://iforgot.apple.com/
Also read about "What to do after [or before] you change your Apple ID email address or password" - https://support.apple.com/HT204071
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
https://support.apple.com/HT204169