You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS Big Sur 11.6- Printer problem

Using iOS Big Sur 11.6 printer will not work.  My printer is Epson Artisan 1430. 

Printer & Scanners in Preferences does see the printer and lists it as “idle” but it fails to print a document.  This is a recent problem on both my iMAC and MAC Book Pro.  I think something is wrong with your iOS.


I tried;

1)  Removing the printer and adding it back again and get the error code: 

“An error occurred while trying to add the selected device. successful-ok-ignored-or-substituted-attributes”  

2) Resetting the Printer System

3) By-passing printer WiFi and connecting directly to AirPort Extreme with same results.

Please advise.

Posted on Sep 27, 2021 6:28 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2021 7:50 AM

Check the maker's site for Big Sur compatibility. You likely need a new driver for Big Sur if it is compatible or to download the BS compatible software package.

2 replies

iOS Big Sur 11.6- Printer problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.