iPhone 13 notification sound too low

New iphone 13 with the same problem. No way to increase the notification tone volume so that I can hear it. Missing emails and text messages unless I look at it all the time. Will be taking it back. Too bad because it is a nice phone other than that.

just received this from apple support, first time they contact me and its to ask me to not go on rants! So funny!!!

I ask you person on the Apple cloud why should I not be able to rant about problems you fail to resolve? I have spent hours trying to figure out what the issue is and the problem has no solution! Yet You Apple Cloud Man! Find it offensive that a customer that purchased 4 Iphone Pro Max with 1T of storage, is troubled because he keeps missing important appointments, texts and emails and you Apple don’t seem to care about a huge flaw.

yes!!! I rant Yes I’m extremely upset yes I read the notification and try what others are trying to see if there is a solution.

It's going on over two months trying to fix your broken system and no solution, and No,,,No!!! I’m not going to use the emergency alarm tone for my text and notifications…

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Hi, MiffyO!

Thanks for your reply. As a new iPhone user, could you please tell me how to access the "tones" folder on a iPhone 13 Pro Max? The location of it or how to access it? Any more help would be massivley appreciated!

Thanks!

I talked with support ( 2 diff tech's) then per their request went to the Apple store. They tested my phone then reset it with no change. I worked with 2 people at the Apple store and they acted like they had never heard of this before.

Hi MiffyO

Thanks for that! I was just wondering though, I have a mid 2012 Macbook Pro and it's running Catalina. Now when I follow your instructions, I'm not getting very far. I have Apple Music, not iTunes and don't see any of the options you've previously mentioned. I'm guessing you're running an earlier operating system?

Before we go into that though, I think you misunderstood my problem possibly? I've used GarageBand to create ringtones/notification alerts no problem at all. My problem is Whatsapp specific notification tones (As they're ridiculously quiet). When I go into the Whatsapp notification settings, they're are literally only a set few tones that do not include any of my custom tones at all. It has 2 lots of alert tones... "Alert tones" and "Classic". It literally has no option to use any custom ones which I've already created.

If you have a way around this, it would be amazing if you could share this!

Thanks again and sorry to bother you! =)

NeurologicalFunk wrote: "...running Catalina. Now when I follow your instructions, I'm not getting very far..."

See if this article helps:

How to transfer Custom RingTones from macOS Catalina to iPhone

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Hi Manocete

I did find a workaround in one of my earlier messages. Have a look but it's only going to be for email, text, calendar notifications etc. Not Whatsapp or anything, very frustrating but as someone else mentioned, a new phone won't help =(

I hope this helps

I have been having the same problem with my 13 Pro Max, started as soon as I got the phone in January. Every tip and forum I've been to simply tells me how to turn the notification volume up, which I already know how to do. Long time iPhone user and this isn't user error, bug in iOS. Glad to see others are experiencing as well, maybe Apple will do something? Please FIX!

I am sorry but I find it hard to believe you.

I have tested at least 16 new iPhones (iPhone 12 and iPhone13 models) in Apple store and Malls.

All of them had the same problem.

Then I have tested all my friends and family iPhones (several 8, 10, XR)…same problem.

You are the only one blessed with Loud Alerts Volume iPhone.

Can you swear that you performed my test correctly and confirm that setting the same “Sonar” sound to both Text Tone and Ringtone, they both have equally loud volume?

Please, if you can and if you want, make a video and post it here or YouTube and show us your Alert Volume working iPhone.

If you’re willing to do it, please do not use the iPhone screen recorder because the internal audio compression normalizes all volumes to the same level and it is impossible to tell the difference. Just use another phone brand to make the video.

Anyway, I am not insinuating that you are a liar, I just think that something is wrong and if you felt that way or your iPhone really works properly, I’ll give my apology.

HI NeurologicalFunk!

Thank you so much for sharing. My text tone is very much louder now though it is not as loud as the ringtone.

It took me a while to do this as I am not well versed using GarageBand. Again, thank you very much.

I’m very disappointed with the iPhone 13’s sound issues. For what the Pro Max costs it can’t compare to my old 8+ which I wish I had back. This needs to be fixed. I would not recommend this phone to anyone right now. Maybe Apple can’t fix it.

Same here. I spent an inordinate amount of time with Apple support on two separate days to no avail. Neither specialist was aware of any software issues but there is definitely a software issue and I've tried everything.and nothing helps.

The IPhone people (sales and tech) all claim there is not an issue with the sound. I believe the problem is they built it with sound as described and to them, there is no problem. I works the way they built it which is just plain dumb.

Well that’s infuriating. I tried again with support this more - over an hour and zip, zilch. I had a 12 for more than two years and never had an issue until I switched to a 13. I love their products but sometimes I just hate Apple

I just purchase me an iPhone 13 Pro. Comparing the notification volume of my new iPhone 13 pro to my previous iPhone XS, the 13 pro is quite a bit quieter than the XS. Hope it is just a software issue.