4K Resolution Suddenly Gone

I updated my Gen1 AppleTV this AM to 15. I started to play back a couple 4K movies such as Prometheus and Home Alone. Both are definitely NOT in 4K. No more film grain on Home Alone, both look fuzzy. Same on the AppleTV app on my TCL Roku TV. The Roku TV has both HDR and Dolby Vision. Nothing has changed. I checked the TV settings on my AppleTV and made sure they were the same (4K 60hz Dolby Vision). 5.1 WiFi strength is excellent. When I watch these titles on my Vudu client on the same tv, they are great. Prometheus is way sharper, and I can see all the film grain on Home Alone. Contrast is also much better. Apple TV and Apple TV app both report that I own these titles in 4K, as does Vudu.


Apple has definitely done something on their end to lower the resolution of these movies. I'll check more titles on my lunch break, but I'm doubting I'll find the situation with them to be any different.

Posted on Sep 28, 2021 4:57 AM

Reply

Similar questions

2 replies

Sep 28, 2021 9:03 AM in response to Savage1701

Please identify your Apple TV, you most certainly DO NOT own a 1st Generation Apple TV. You can use: Identify your Apple TV model to find which model of Apple TV you own.


By the way, if you have a first generation Apple TV 4K, then simply unplug it from power for 2-3 minutes and then plug it air and test it. If that does not work please do the following:


·      Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug Apple TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

4K Resolution Suddenly Gone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.