iOS 15 Podcasts app - Up Next gone screwy

NB: I listen to a lot of podcasts.


Since updating to iOS 15, the Up Next queue is not working correctly. So I add all the upcoming episodes I plan to listen to from various different casts to Up Next in that order. But later I find most of those episodes have disappeared from Up Next -- only a single podcast's episodes remain. What's more, those episodes don't have the handle that allows you to re-order them, as when you add them to the queue manually.


I tried unsubscribing from that one podcast and deleting all its episodes, then re-subscribing. Unfortunately the same thing happened. I experimented with a different podcast app but didn't like its lack of features, and I don't want to spend days or even weeks working out which app I prefer. (My favourite Android app, Podcast Addict, unfortunately isn't available on iOS.)


It's quite inconvenient to have the queue obliterated for no reason, needless to say. My preferred order is to listen to each podcast episode in the order they came out, oldest to newest. Would it make a difference if I let the program just plow through playing all of the episodes of that one podcast? Will I have to give up on Up Next and just start playing each episode manually? Is this a known bug that will be fixed in the next release? Any input appreciated.


iPhone XS Max

Posted on Sep 28, 2021 5:45 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2021 6:02 AM

Ok so I have been down and back with Support since the release of iOS 15 (contacted them day of release and been in contact since) and here's what we've found. If you ignore the message, PLEASE READ THE LAST TWO PARAGRAPHS. It's a call to action that needs to be done so Apple will prioritize this issue.


When the podcast app is force closed or is booted from the RAM (timed out due to not being used), the Playing Next queue mysteriously disappears. I use the word "disappears" because it's not technically gone. If you try to play a new podcast episode, it'll ask you if you want to resume with your queue after finishing the episode or clear the queue. That's because the queue still "exists".


So the podcast app timed out for the millionth time and your queue is gone again. Pick some random podcast episode and add it to the queue (either play next or play last, really doesn't matter) and boom, your queue with everything that you added to it previously will reappear. Every time this happens to me, I just add a random episode as "play next" and then go into the queue and delete it (I add a TON of episodes in advanced so this still saves me a ton of time).


The other weird thing about this is when doing the above trick to get the queue to reappear, if this is the first time you did it since that current episode has been playing, it will appear as a duplicate in the queue (like if you're listening to X episode 48 and it times out, you get the queue to reappear, and X episode 48 will show as the next show to play in the queue even though you're listening to it right now). Dunno why that happens but just be aware and delete it when it reappears in the queue. It's always next or second if you added a show to play next in the queue so it's easy to find and isn't hidden.


Support sent it to engineers and they pushed back saying they no longer work on Apple Podcast app. If you report the issue to Apple Support, NOTHING CAN HAPPEN. For everyone who is suffering from this issue (should be everyone), you have only two ways to report the issue that will actually be heard for it to be worked on. The first way is in the podcast app, go to any show or episode of a show, tap the three dots, then tap on "report a concern." Feedback type is "Broken Feature" and for "Broken Feature" I put other (seeing as the issue is the "Playing Next" queue, not the "Listen Now") and report it there. The second way is to go to the website on a browser (Apple's site /feedback) and under services, select Apple Podcast. It'll take you to the same place the app takes you. Make sure to use feedback type "Broken Feature"


The support agent made it clear they have no way to report the issue as their teams don't work on the Apple Podcast App anymore so everyone please report the issue using the method above. This is the only way they'll listen and actually prioritize/work on this issue. Also this will be where you report Apple Podcast issues in the future.

Similar questions

189 replies

Nov 12, 2021 9:45 AM in response to Lorne Beaton

I have been having this problem as well, and it's driving me insane (literally)! I listen to a lot of podcasts while I'm driving, and I can't very well be going through and repopulating my Up Next queue while doing that. Even when I'm not driving, though, it's still annoying.


From what I've observed, the Up Next can sometimes be "brought back" if you add an episode of something to it. That doesn't always work, however. Most of the time, it just clears everything out and I'm back to square one. I also can't seem to figure out what causes it. Sometimes, the queue will stay stable for a whole day, even if I'm not listening to it nonstop. Other times, I can pause a podcast to make a single phone call and when I return, I'm playing a different episode of a different podcast!


This is really something Apple needs to fix.

Jan 2, 2022 5:41 PM in response to digantadas

I did the same. Have been using Google Podcasts now for about a month & no issues at all. Only 1 of the podcasts I listen to isn’t available on Google Podcasts but to be honest I really don’t mind because I don’t have to worry about all the issues with the Apple podcast app (they don’t seem to care if they lose people as their app has been buggy for so long now). I think I’d stay with Google even if Apple “fixed” it, just don’t trust the app now!

Jan 5, 2022 3:32 AM in response to Lorne Beaton

I have this problem too. I’m so sick of the new podcast update. I’m listening to a podcast from 2019 and downloaded 10 episodes but it plays from newest to oldest instead of other way around. And it also plays an episode then another and then the 1st one again even though it’s marked as played. Plus I can’t see what episodes are in the que in advance so I’ve to manually play each episode I want. Sometimes I want to listen to 3 episodes of something and after 1 or 2 the app will play an episode of another show altogether (and the most recent episode of that show too, regardless of whether or not I’m up to date on that particular show. It’s infuriating!!!

Jan 7, 2022 7:17 AM in response to Lorne Beaton

Similar to what others have said, I like to use the Up Next list to order my podcasts. But there have been a number of issues lately.

  • Far too frequently, when I've left the app for some time the entire Up Next list disappears. Sometimes there simply is no Up Next list at all. Sometimes it assumes I'll just want to continue listening to further episodes of the same podcast.
  • When I go to re-add episodes to the Up Next list, sometimes adding a single episode will cause my old list to suddenly reappear back as it was, but now with that single episode also in the list. So I have my list back, but need to remove the one I just added because it's now there twice.
  • But sometimes, adding an episode again does not trigger the old list from reappearing. So I have to just go on adding the entire list back again.
  • Perhaps the most maddening thing is when I go back to the Podcast app and my Up Next list is still there, but the currently playing episode has been added to the top of the Up Next list. So when the episode ends, the next episode is the one I just finished. I'm constantly deleting this phantom repeat of episodes.


Sadly, nothing in podcasts is mentioned in the bug fixes included in 15.2, but I'm going to hope something is there anyway. I really don't want to switch to a new podcast app, but you never know what motivation a long weekend with idle time might create.

Jan 7, 2022 10:54 AM in response to sineadmdunphy

Yes I went through and added about 50 episodes in my up next queue. Its been about 3 weeks and the queue hasn't moved and my episodes play the next one appropriately with no issues saving my spot when leaving and re-entering the app like it was previously. Again I hope its a sign they fixed it but I wouldn't be surprised if the issue happens again as it took way to long for this to be resolved.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 15 Podcasts app - Up Next gone screwy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.