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iPhone 13 pro touch screen irresponsive when plugged and on flat surface

My iPhone 13 pro's touch screen became irresponsive (does not scroll continuously and doesn’t always click when tapping stuff) when plugged in the charger (20W) and laid down on a flat surface. As soon as i remove it from the charger or hold it up with my hand, the touch screen responsiveness gets back to normal. Any idea why this is happening ?

i just bought my iPhone a day ago, do you think I should return it back while I can?

Posted on Sep 29, 2021 8:52 PM

Best reply

cabigailxo

Level 1

8 points

Posted on Jan 2, 2022 12:37 PM

I have the same issue. My iPhone 13 is only 8 days only but started experiencing this a few days ago. Works fine when not charging. Soon as I charge my phone and start scrolling or whatever I need to do, it responds either super slow or no response at all :( is this normal?

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41 replies

Dec 27, 2021 2:58 PM in response to Alexier_141

Think I might have to see about getting mine exchanged too as the force restart isn’t working to resolve the issue anymore

Jan 17, 2022 11:21 PM in response to theVugy

you can check if the charger is authentic using the serial number on this website https://imei24.com/check/apple_sn/

Jan 17, 2022 11:22 PM in response to theVugy

you can check if the charger is authentic using the serial number on this website https://imei24.com/check/apple_sn/

tjan123

Level 1

40 points

Jan 22, 2022 8:00 AM in response to nickfromhighworth

Did you solve your problem with unresponsive touch screen?

mgabim

Level 1

8 points

Jan 22, 2022 8:06 AM in response to tjan123

Yes, it seems it was an issue with my power adapter, since it was a “bulk” version. Brought it back to the store and paid the difference for retail and now everything works well.

tjan123

Level 1

40 points

Jan 22, 2022 8:18 AM in response to mgabim

okay… what kind of protective case are you using?

tjan123

Level 1

40 points

Jan 22, 2022 8:25 AM in response to polcr

So you are teeling that this issues are because of rubber case? Because I tried to remove the case and then phone works perfectly fine...

mgabim

Level 1

8 points

Jan 22, 2022 8:28 AM in response to tjan123

No m8, talking about the charger. I’m using Apple’s silicone case but didn’t make a difference until I changed the power charger.

polcr

Level 1

8 points

Jan 22, 2022 8:32 AM in response to mgabim

Yes, I talked with an electronics engineer friend of mine and told me that the electrostatic problems might come from the charger, bad isolation, harmonics or current ripple

tjan123

Level 1

40 points

Jan 22, 2022 8:35 AM in response to farhatdaniel03

Yes but, I already replaced my charger with new one and still don't work...

Feb 21, 2022 4:40 PM in response to Axel Foley

My problem got solved immediately after the new ios 15.3 update. At least try updating before returning.

iPhone 13 pro touch screen irresponsive when plugged and on flat surface