iPhone 13 pro touch screen irresponsive when plugged and on flat surface

My iPhone 13 pro's touch screen became irresponsive (does not scroll continuously and doesn’t always click when tapping stuff) when plugged in the charger (20W) and laid down on a flat surface. As soon as i remove it from the charger or hold it up with my hand, the touch screen responsiveness gets back to normal. Any idea why this is happening ?


i just bought my iPhone a day ago, do you think I should return it back while I can?

Posted on Sep 29, 2021 8:52 PM

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Posted on Jan 22, 2022 8:34 AM

The issue was solved. However not through the Apple store. I just bought another 20W adapter + cable and it magically worked. I then tested my previous adapter + cable and the screen indeed became irresponsive after a while (as it usually did) confirming that the solution was not because of a software update.


interestingly, i bought both adapters from an Apple store and checked both serial numbers to make sure both are legit. It seems that there is a defective batch of 20W adapters that Apple manufactured. Not sure why no one publicly mentioned that.


i should note that when I first realized the problem, I did contact Apple support and had a lengthy 1+ hour call describing my issue, which they deemed to be a serious defect. To my surprise they said they cant do anything about it except for replacing my phone with a new one. They thanked me and told me that all my input will be shared with the team. It kinda annoyed me because I was almost sure that the problem will not be resolved by simply replacing the phone. My gf bought an iPhone 13 pro max and had the exact same problem (what are the odds of having 2 defective phones!). So to cut it short, I tried with a different adapter and bam it worked for both of us.


Verdict: replace your adapter and USB-C cable.

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41 replies

Dec 17, 2021 5:31 PM in response to farhatdaniel03

Same exact issue. Brand new iPhone 13 Pro 512GB, iOS 15.2. Finished transferring from old phone over the day, then the next morning ran into these exact issues, but wasn't until I read this thread that I made the connection to charging. I took a video to highlight how unresponsive the screen is while its suffering from this but can't share it here unfortunately.

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iPhone 13 pro touch screen irresponsive when plugged and on flat surface

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