iPhone 13 won't unlock

Hi everyone, I just received my new iPhone 13 pro last night. I started setting it up and then I got asked to update the phone to the latest iOS. After I updated it, I started encountering the exact problem where my screen became unresponsive. I tried to swipe up to unlock it, but the screen would not respond to any form of touch. I tried to do the “hard reset” by pressing on the up volume, then the down volume, and then holding the side button until the apple logo appears, and yet, the problem still persists. Any alternative solutions?

Thanks!

Try a forced restart: Press and release the volume up button then immediately press and release the volume down button then immediately press and hold the side button until you see the Apple logo, then let go of the side button.

Glad to help!

That is  how you do a “hard reset”. See below:

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

I cannot unlock my iphone 13

Come on, restart is not an option especially because it does not resolve the issue, after restart the next time I take my phone out of my jacket the black screen again does not unlock. This freezing is so far not reproducible but happens an estimated 10-20% throughout a day

Thank you Deggie! My 13 Pro started having a weird screen malfunction, I could hit the side button and the screen would turn on/off, but the graphics were so glitched, fuzzy, and moving strangely - I certainly could not swipe to unlock and face recognition was not working, therefore "swiping" to turn off my phone the old fashioned way was not working.

I didn't even know this was a possibility - your suggestion of (somewhat quickly/normal speed) pressing the volume up button, releasing, then the volume down button, releasing, then pressing and holding the side lock button did force my iPhone to restart!

Thankfully the screen is working normally (for now) let's hope it stays that way - there shouldn't be anything wrong with the phone given it's brand new - annoying!

I have the same problem (amongst a myriad of other problems the iPhone 13 has given me since day 1!) So frustrated *!*#!! Did you ever learn if there is a solution? I hope so, for your sake! If so, what is it?

The day apple releases a new product without any defects, is the day puppies fly!

This helped me fix the issue.

Dear support team,

how i can resolve the sam issue?

when I can not unblock my phone.

face ID scanned and showed that okay, but screen still closed… my previous iphone XR do not have this issue.

The workaround that works for me is to pull down the screen. It then shows you some of the last opened or perhaps apps that are still open. Select one of them and then pull it down to go to the home page. Weird and I hate it but that’s the only thing that’s working.

Unable to swipe up to bring the faceId screen displayed.

Why can’t I unlock my phone it gets stuck and won’t let the key pad come up or Face ID. I’m lucky if I can get Siri to come on and bring this website up that I am currently typing on! I ask Siri why won’t my phone unlock and then it brings me here!

Same issue here, has this still not been resolved?

Has this issue been resolved? It won’t let me unlock my phone, it automatically turns the screen black.

Did you resolve this I am having the same problem