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Choppy flickering video - iPhone 13 Pro Max, iOS 15

The flickering started as soon as I got my new phone. I updated to IOS15. I’ve done all the steps including turning off auto brightness and nothing has worked. I literally cannot watch videos in messenger and other apps on a brand new flagship IPhone 13 Pro Max. $2000+ wasted.


I should have stayed with my XS.


what is being done about this Apple? This has been going on for months according to the other complaints on this forum.


IOS 15 did not fix the problem.



[Re-Titled by Moderator]


Posted on Sep 29, 2021 10:16 PM

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Question marked as Top-ranking reply

Posted on Oct 6, 2021 3:20 AM

Just started using my 13 pro max, video is flickering too. Not using any 3rd party app, simple recorded video on the phone and watched.

my screen also flickered as I was typing a username to get on this forum…

65 replies

Sep 30, 2021 6:24 PM in response to AGRV8TD

Hi AGRV8TD,


We understand how important it is to be able to watch videos on your device and we're happy to help. Is the issue occurring with downloaded videos or ones that are being streamed? Also, does the issue still occur if you change your internet connection? For example, of you connected to Wi-Fi, then testing on a different network or your cellular data. Lastly, does the issue still occur after deleting the app and re-downloading it using the steps here: Redownload apps and games from Apple ?


Take care

Oct 1, 2021 7:10 AM in response to AGRV8TD

Same to me IPhone 7P I open Browsers Chrome and safari and play video but only dark screen and sound come both in Picture in Picture and full screen other app like Netflix it’s work but Browsers nop when I update to IOS 15 same problem happened to me when update to IOS 13 or 14 but the different in app work but browsers no.

Oct 7, 2021 6:32 PM in response to AGRV8TD

My flickering started when I opened my camera or an app the uses the camera such as snapchat. I called apple and they told me that all cameras have a flicker when you open the camera. I tried to explain that this flicker is not a normal “camera flicker” but they did not believe that. Now it’s the videos in messenger. I hope apple does something because it’s real annoying. A new phone should not have these issues especially for the price we pay for them

Oct 8, 2021 6:38 AM in response to Tailsnz

I’m having the same issue. Every time I watch the stories of my fb friends. It flickers. I went to apple store already. But they can’t fix it. And just advice me to wait for the next IOS update. This shouldn’t be happening. As soon as we got the phone, payment started and that means we should enjoy every simple thing of the phone. I’m at the point of returning the phone. It upsets me watching the video stories.

Oct 8, 2021 7:51 AM in response to AGRV8TD

Same issue here: iPhone 13 & iOS 15. I still have my old phone iPhone XR & iOS 15 and the issue is there as well, the video is flickering. But not at all as much as on my new iPhone. It is not even possible to watch the videos there (e.g. in Messenger) cause of the issue. I assume it is iOS 15 issue which is much more present on the new iPhones.

Oct 9, 2021 2:38 PM in response to AGRV8TD

IPhone 13 straight out the box 9th Oct 2021 running iOS 15.0 Video filmed with phone and played backed Video playback flickering and very ugly on the phone. Videos played with 3rd party apples does the same. Videos recorded on the new iPhone 13 and viewed on iPhone X and Android devices works fine as it should. Would believe its either a driver or chipset issue.


Should I be looking at returning for a refund ?

Oct 9, 2021 5:42 PM in response to CraptasticCrapples

Further investigation points more to 3rd party issue around how video is handled, had some success in Facebook, with turning off video optimisation and all video and photo settings for HD and Rendering. Most videos play as they should now on the iPhone 13 in Facebook

Issue still remains in messenger haven't found video playback settings there yet.


You tube and on phone videos work fine.


Definitely more the compatibility issues with Facebook apps and 15 + iPhone 13

Choppy flickering video - iPhone 13 Pro Max, iOS 15

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