Unable to install iPadOS 15.0.1 on iPad pro 10.5 (256 gb)

Hi,


I am unable to install iPadOS 15.0.1 on iPad pro 10.5


When 15.0.01 has been downloaded and the preparing has been finalized, I then click “Install” and then “Install now”. Then the “little whell” starts to turn and then nothing happens except that the wheel keeps turning.


After two hours I pressed the On buttun and the home button at the same time in order to regain access to the iPad.


I have tried to reset my iPad completly (Install as new iPad) and tried installing iPadOS 15.0.1 again but I get the same problem again.


Do you guys have any suggestions on how to solve this?




iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Oct 2, 2021 2:10 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2021 2:15 AM

Assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update


If the issue persists, try to update it via computer:

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

74 replies

Oct 12, 2021 6:26 AM in response to BackuPsNL

It's worked for many so it's at least partially correct for some devices. It's a major hassle getting into recovery mode while it's connected to iTunes. You have to seriously hold the buttons for a LONG time and then let the computer install drivers (windows). It took another 30 minutes to update but after had 15.0.1 installed.

Oct 2, 2021 4:52 AM in response to fast_kurs_dk

Seeking assistance directly from Apple Support may be your best remaining option - using the Get Support link at top-right of this page.


If you have another device, you can also initiate and manage support cases using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to find help at the Genius Bar of your local Apple Store or Apple Authorised Service Provider:

Genius Bar Reservation and Apple Support Options - Apple

Oct 4, 2021 11:15 AM in response to Silver_Arrow_of_Fire

15 Update worked on my iphone without any issues. It downloaded on my older ipad 5th gen. But failed to then install. I offloaded some apps I rarely use to ensure enough storage space for the update. After attempting to install the downloaded update multiple times, I booted down the ipad & restarted it. It quickly gave me a msg to install new updates. Which it did for about 20 min using 5GHz connection. Apple icon appeared with bar underneath showing the progression on two occasions during install. It was successful! The update size is 0.8GB. Not sure abt the glitch, but i did restart my ipad to get the downloaded update to install. Hope this info helps someone else.

Oct 12, 2021 8:13 PM in response to vakr78

The SIM card thing is the only thing that worked for me too. I have a iPad WiFi + cellular with no SIM card in the slot. Deleted the downloaded but not installed 15.0.2, ejected the sim holder, insert a nano sim from an old iPhone 6s, toggled on cellular, downloaded the new update, installed no problems. Removed the old SIM card. Hassle but it worked. No more “verifying update”.

Oct 2, 2021 4:25 PM in response to iKlingel

I have had this happen.

All of my family, including me, have Apple devices.

In total 10 devices.

I am the “Apple expert” for my entire family.


I had recently updated Apple devices to 14.8 ( before iPadOS 15 was made officially available ) successfully, but two devices just were just being stubborn on the same day.

I didn't do theupdate right away, for these devices, as I am always FULLY aware of a percentage of world wide users who just twitch rush to download every single major and minor upgrade/update that Apple puts out!


I had to use iTunes on my Mac for all of these devices to upgrade/update them all!


I gave up on the last two that were giving me a lot of issues and I waited a day, or so, to update the last two devices and everything went fine.


Have NO clue what had happen, but I spent hours trying to get those last two devices ( late into the evening I was updating all these other iOS/iPadOS devices ), I just gave up on that day with the two last devices., but a day, or so, later, the update to those devices went fine without any glitch.


So, you tell me what happened there.

Oct 2, 2021 8:28 PM in response to fast_kurs_dk

The updates 15.0.1 has been successfully installed on my iPad mini 5 but failed on my iPad Pro 9.7 (1st generation). Both had been running 15.0. I think it is likely that the updates do not work smoothly on old iPad. Waiting for a new release might be the best option. Although someone posted solutions but for a minor update like this, it is not worthwhile.

Oct 3, 2021 12:11 AM in response to fast_kurs_dk

If I can add my 2cents here, keeping in mind that this workaround can affect keychain and/or Apple Pay (if in use, you might need to re-input data), try these steps to solve error 4000 on your iTunes:

  • Disconnect your device from the computer
  • Temporarily disable the passcode on your iPad
  • Restart the iPad
  • Restart iTunes
  • Reconnect the iPad to your computer and restart the update procedure.

When finished, re-enable your passcode on your iPad.


Regards

Giulio

Oct 2, 2021 4:16 AM in response to fast_kurs_dk

Error #4000 is not explicitly listed by Apple. When your iPad is connected to a computer, these errors are often attributed to a USB issue, a faulty cable - or possible interference from Anti Virus software.


Try using a different cable, a different USB port - or, at your own risk, temporarily disabling your AV software.


iOS update and restore errors – Apple Support

If you see error 9, 4005, 4013 or 4014 when you restore your iPhone, iPad or iPod touch – Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to install iPadOS 15.0.1 on iPad pro 10.5 (256 gb)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.