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ios15 print problem

Hi - ios 15 - I can no longer print anything from iphone or ipad with ios 15. When I click on Print it says ‘Gathering printer information’. Wife’s iphone, same wifi network, same printer, ios 14.8, has no problem. Also the mini ipad, NOT updated to ios15, prints fine. I have reset network on iphone/ipad, turned on/off router, hard reset iphone / ipad. Everything was working fine on all devices until I updated to ios 15. I have set everything to run on the same 2G network to be sure. Is there anything else I can try? Thanks.

iPad Pro 11-inch Wi-Fi

Posted on Oct 3, 2021 2:36 PM

Best reply

claire504

Community Specialist

Posted on Oct 4, 2021 2:06 PM

Hi Stephen,

It appears that you're no longer able to print from only your iPad after updating to iPadOS 15. You've taken some great steps already with your iPad. We understand the printer works fine with other devices, but want to ensure that there are no updates for the printer itself to work properly with iPadOS (or iOS) 15. Let us know if there is an available update, which can help determine possible next steps.

Take care!

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Similar questions

43 replies

Feb 25, 2022 2:35 AM in response to Stephen Tendayi

Last week we upgraded our iphone 8 Plus, iPhone 11, iPad Pro 10.5 and iPad Pro 12.9 to iOS 15.3.1.

This morning my wife tried to print to the networked XP-7100 and it wouldn’t work. Message Cancel offline.

Tried printing from the other devices and same message.

The printer was working ok as I could print from my MAC M1 mini fine.

Tuned iPad on and off. No joy

Turned printer on and off no joy.

Lastly turned the sky router off and left it 10 seconds and back on.

All devices can print now.

hope it continues.

Mar 10, 2022 9:38 AM in response to pennocrucium

I was having this problem with my iPhone SE 2020 after installing iOS 15.3.1. I went ahead and rebooted everything (iPhone, Printer and Router) and the problem is now fixed. I think the Router reboot was the key to success.

Kahrin67

Level 1

8 points

Apr 2, 2022 6:34 PM in response to Stephen Tendayi

It’s happening to me too. Both iPhone 12 and iPad Pro are updated to iOS 15.4 and I can’t airprint one the iPad today. Yesterday it was fine and I can still print on my iPhone. I wait until it no longer says it gathering printer information, select the options I want and then it tells me the printer is offline, which it isn’t. I’ve turned everything off, iPad printer and modem/router and turned them back on again in various orders. I’ve checked my canon printer for firmware updates and still I get the same problems.

Oct 4, 2021 2:16 PM in response to claire504

I have checked and everything to do with the HP Officejet printer is up to date.

claire504

Community Specialist

Oct 5, 2021 6:14 AM in response to Stephen Tendayi

Stephen,

Thank you for checking that for us. After all the steps you've taken, you can contact Apple Support for further assistance here: Contact Apple Support

Best wishes.

Nov 13, 2021 7:23 AM in response to Stephen Tendayi

After software upgrade to 15.1 I can no longer print from my iphone 8 get gathering printer information

Nov 24, 2021 10:21 PM in response to KarlK86

I give up….now I just bring my laptop over to the printer and hook it up so I can print….both HP and Apple were useless…

Boyler58

Level 1

8 points

Nov 25, 2021 5:04 PM in response to Stephen Tendayi

Since I updated to iOS 15 I cannot print from my iPad. Same as others have shared. When can we expect a fix to this?

Dec 4, 2021 12:49 PM in response to Stephen Tendayi

I recently updated to version 15 on my iPad and I can no print. When I click print it takes me to printer options and no further.

Dec 25, 2021 4:12 AM in response to richardfromredhill

Same issue when I up graded my iphone to 15.1, same message and still cannot print from phone, can print from computer but not iphone….very frustrating and seems to be no fix…