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ios15 print problem

Hi - ios 15 - I can no longer print anything from iphone or ipad with ios 15. When I click on Print it says ‘Gathering printer information’. Wife’s iphone, same wifi network, same printer, ios 14.8, has no problem. Also the mini ipad, NOT updated to ios15, prints fine. I have reset network on iphone/ipad, turned on/off router, hard reset iphone / ipad. Everything was working fine on all devices until I updated to ios 15. I have set everything to run on the same 2G network to be sure. Is there anything else I can try? Thanks.

iPad Pro 11-inch Wi-Fi

Posted on Oct 3, 2021 2:36 PM

Best reply

claire504

Community Specialist

Posted on Oct 4, 2021 2:06 PM

Hi Stephen,

It appears that you're no longer able to print from only your iPad after updating to iPadOS 15. You've taken some great steps already with your iPad. We understand the printer works fine with other devices, but want to ensure that there are no updates for the printer itself to work properly with iPadOS (or iOS) 15. Let us know if there is an available update, which can help determine possible next steps.

Take care!

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43 replies

Jan 15, 2022 6:39 PM in response to meechelle711

I did it on the phone.

Jan 17, 2022 8:29 AM in response to Stephen Tendayi

same problem as others have but my message is "no airprint printers found" we have an HP Laserjet P1102w which worked fine until the last two updates, now on 15.2.1

Jan 18, 2022 6:06 AM in response to playlevel8

a workaround was possible by setting the printer to WiFi direct. now am able to print from Ipad. A little inconvenient since you have set and reset the wifi destination each time.

pegjs

Level 1

10 points

Jan 21, 2022 8:58 AM in response to claire504

I downloaded iOS 15.2.1 and am still having print issues with my Epson WF-2860. It still say “gathering printer information”. It just spins and spins

hart242

Level 1

8 points

Jan 25, 2022 8:12 AM in response to Rott3nAppl3s

I have exactly the same problem after gathering printer information it never goes to where I can print!

Jan 28, 2022 8:19 PM in response to Rested Traveler

I’ve tried for DAYS on end, for WEEKS now, and it’s still not detecting my Canon Pixma Pro-100 Printer!

Feb 5, 2022 2:14 PM in response to Stephen Tendayi

My iPhone 7 and iPad Air are both running ios 15.3 but can no longer print to Epson WF-2530. Same “gathering…” message which goes nowhere.

Feb 7, 2022 9:56 PM in response to Salman0312

I have IOS 15.2.1 and cant print now. Only gathering info for as long as I let it. Please get it fixed soon.

Feb 13, 2022 2:31 PM in response to IslandGirlVI

I’ve fixed my print issue with Epson WF-2530 by unplugging the router, waiting one minute and then plugging it back in.

Feb 13, 2022 9:27 PM in response to JoAnne413

Yep. Same here. HP and apple. Please fix.

Feb 25, 2022 2:37 AM in response to IslandGirlVI

this worked for me. thanks for tip

mor_rich

Level 1

8 points

Mar 1, 2022 8:34 PM in response to Stephen Tendayi

Thanks This worked like a charm.

Mar 2, 2022 2:06 PM in response to Stephen Tendayi

I have the identical problem. ‘Gathering printer information ‘ following update on iPad.

Please advise.

ios15 print problem