ios15 print problem

Hi Stephen,

It appears that you're no longer able to print from only your iPad after updating to iPadOS 15. You've taken some great steps already with your iPad. We understand the printer works fine with other devices, but want to ensure that there are no updates for the printer itself to work properly with iPadOS (or iOS) 15. Let us know if there is an available update, which can help determine possible next steps.

Take care!

There appear to be various issues with AirPrint in iPadOS15 - that were not apparent with iPadOS14.x.

I have occasionally observed the issue that you describe, but have been unable to positively identify the underlying cause beyond establishing a link with iPadOS15.

This latest iteration of iPadOS extends iPad’s AirPrint options, the described/observed behaviour occurs while the iPad is fetching print-option data from the printer. When the “fetch” is complete, a list of supported print options, from which to select, are presented.

Thus far, cancelling the print job from the iPad - and then again starting the print from the required App - has cleared the immediate problem.

A further identified bug is printing documents from the native Files App; the Paper size always defaults to 3x5 inches:

Unless the correct/required Paper Size is selected prior to tapping Print, the printed page will have a very small rendering of the document.

At present, I can offer no advice on how to solve the issue that you describe - other than to suggest a restart of your devices.

You’ll need to restart your network devices in the correct sequence. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:

• WiFi Router
• Upstream wired Network Switch(es)
• WiFi Access Points / Network Extenders
• Other fixed infrastructure devices - such as Printers
• Client devices

Restarting your iPad, after restarting other devices in the correct order, is most simply achieved by a forced-restart of the iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Until such time as the problem is resolved, you would be well advised to submit a bug report to Apple - using their Product Feedback portal:

Feedback - iPad - Apple

When submitting your report, please ensure that you include your iPad model and installed version of iPadOS is the main body of your report. Please describe the issue as thoroughly as you can. You may also wish to include a link to this page where the issue has been discussed in detail:

https://discussions.apple.com/thread/253215158

Both my iPad and iPhone have upgraded to iOS 15.2 and no longer print to my Epson WF-3520. My Mac works fine with Adobe and Word.

i have tried EVERYTHING, including the waiting for “gathering printer information” to disappear only to be told that “printer is offline”

My wife’s old iPhone is on iOS 12.5 and is working perfectly, so annoying!!

Come on Apple, fix this bug PLEASE.

I have same problem with Airprint or print document from my Iphone .

I have xerox printer that worked perfect before ios15 . I did every single suggestions in the replies , but nothing !

I tried everything , and still stuck at " gathering printer .." .

This is frustrating , APPLE must do something about that .

Had the same problem with an iPhone 11 Pro Max. Updated to iOS 15.2. Turned the wifi on and off. Hard reset the phone. Tried waiting for the “Gathering printer information” to go away. Still nothing.

Found that going into the wifi settings and “Forget this network” and reconnecting to the wifi solved it.

Hope this helps.

Salman0312 wrote:

I have Ios 15.3 , same problem .

In using a beta (non-production) version of iOS/iPadOS, you should anticipate seeing issues and difficulties.

The Terms of Use that govern participation within these Support Communities precludes discussion of beta software. Guidance here is limited to restoring the current production version of iPadOS.

If you are currently enrolled in a beta programme and wish to return to using the current production version, this support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

I'm having exactly the same problem with my new HP printer, that I'm on latest iOS 15 having issue with both iPad and iPhone, but wife on iOS 14 has no problem printing via AirPrint. The other thing to note is that MacOS 11.6 is also not having any issue with AirPrint, works perfectly fine.

Could it be related to the latest and greatest update mentioned here?

https://9to5mac.com/2021/09/28/ios-15-tidbits-airprint-find-my-more/#h-airprint

Apple has given the printing interface a dramatic overhaul with iOS 15 and iPadOS

The other thing to add is that, this is not a problem with my older Brother printer. Would it be possible that the breaking change is only affecting those new printers implementing the new interface that Apple has defined.

Both Apple and HP would need to coordinate better here. It could be the way Apple iOS is interacting with these new interfaces is different from spec. It could also be the way HP responding to the new interface failing for proper handshake.

I am having the same problem ever since upgrading both my iPhone Pro and my iPad Pro to iOS 15. Both of those devices now say "Gathering printer information..." for quite a long time (several minutes) when I use Air Print.

After that "Gathering printer information..." message goes away, I'm able to print via Air Print.

If I try to print before the "Gathering printer information..." message goes away, nothing prints and (even worse) the message never goes away).

For the apps that offer the option to print via HP Smart instead of Air Print, I have no issues at all - it just prints.

It's only Air Print that is struggling for me.

Worst update ever. I got locked out of my notes giving me a weird hint that I NEVER put in. The text bar on my iPhone was jumpy for awhile and now I can’t print either. Maybe before dumping such a big update on us you should really makes sure it works

Seriously, y’all…if you just wait a few minutes for it to gather printer information, AirPrint will eventually let you print. It just takes a few minutes. Go get a cup of coffee or take a shower or take your dog for a walk and when you get back, press print. LOL

Why it sits in “gathering printer information” for so long is beyond me and is a tad ridiculous, I agree. It’s a defect that should be fixed. It’s almost as though it has to time out on something before it’s ready for you to print. If I were Apple developers, I’d look into the timeouts.

My wife's new Iphone 13 mini running IOS 15.1.1 does the 'gathering printer information' thing then nothing happens and the printer subsequently appears to go offline. My own Iphone Se running on 14.8.1 produces no such problem and I'm not going to update the IOS as a result

I then have to reconfigure my (rather old) Brother wireless printer HL-2340D which previously has worked without any problems. Very frustrating!

I have the same issue with my apples devices and HP Laser Jet Pro. I just updated to ios 15.2 and "gathering printer information" still shows when trying to air print. It's so frustrating as the delays are disrupting my business! Apple please can you find a fix to this asap!