ios15 print problem

Had the same problem with an iPhone 11 Pro Max. Updated to iOS 15.2. Turned the wifi on and off. Hard reset the phone. Tried waiting for the “Gathering printer information” to go away. Still nothing.

Found that going into the wifi settings and “Forget this network” and reconnecting to the wifi solved it.

Hope this helps.

Thanks for reminding me to post the latest update. After installing ios15.2 AirPrint has been restored. ✅

There appear to be various issues with AirPrint in iPadOS15 - that were not apparent with iPadOS14.x.

I have occasionally observed the issue that you describe, but have been unable to positively identify the underlying cause beyond establishing a link with iPadOS15.

This latest iteration of iPadOS extends iPad’s AirPrint options, the described/observed behaviour occurs while the iPad is fetching print-option data from the printer. When the “fetch” is complete, a list of supported print options, from which to select, are presented.

Thus far, cancelling the print job from the iPad - and then again starting the print from the required App - has cleared the immediate problem.

A further identified bug is printing documents from the native Files App; the Paper size always defaults to 3x5 inches:

Unless the correct/required Paper Size is selected prior to tapping Print, the printed page will have a very small rendering of the document.

At present, I can offer no advice on how to solve the issue that you describe - other than to suggest a restart of your devices.

You’ll need to restart your network devices in the correct sequence. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:

• WiFi Router
• Upstream wired Network Switch(es)
• WiFi Access Points / Network Extenders
• Other fixed infrastructure devices - such as Printers
• Client devices

Restarting your iPad, after restarting other devices in the correct order, is most simply achieved by a forced-restart of the iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Until such time as the problem is resolved, you would be well advised to submit a bug report to Apple - using their Product Feedback portal:

Feedback - iPad - Apple

When submitting your report, please ensure that you include your iPad model and installed version of iPadOS is the main body of your report. Please describe the issue as thoroughly as you can. You may also wish to include a link to this page where the issue has been discussed in detail:

https://discussions.apple.com/thread/253215158

Seriously, y’all…if you just wait a few minutes for it to gather printer information, AirPrint will eventually let you print. It just takes a few minutes. Go get a cup of coffee or take a shower or take your dog for a walk and when you get back, press print. LOL

Why it sits in “gathering printer information” for so long is beyond me and is a tad ridiculous, I agree. It’s a defect that should be fixed. It’s almost as though it has to time out on something before it’s ready for you to print. If I were Apple developers, I’d look into the timeouts.

If you have iOS/iPadOS 15.1.1 installed, update to the most recent version is recommended. At time of writing, iOS/iPadOS 15.2 is current.

Last week we upgraded our iphone 8 Plus, iPhone 11, iPad Pro 10.5 and iPad Pro  12.9  to iOS 15.3.1.

This morning my wife tried to print to the networked XP-7100 and it wouldn’t work.  Message Cancel offline.

Tried printing from the other devices and same message.

The printer was working ok as  I could print from my MAC M1 mini fine.

Tuned iPad on  and off. No joy

Turned printer on and off no joy.

Lastly  turned the sky router off and  left it 10 seconds and  back on.

All devices can print   now.

hope it continues.

I was having this problem with my iPhone SE 2020 after installing iOS 15.3.1. I went ahead and rebooted everything (iPhone, Printer and Router) and the problem is now fixed. I think the Router reboot was the key to success.

a workaround was possible by setting the printer to WiFi direct. now am able to print from Ipad. A little inconvenient since you have set and reset the wifi destination each time.

Hi Stephen,

It appears that you're no longer able to print from only your iPad after updating to iPadOS 15. You've taken some great steps already with your iPad. We understand the printer works fine with other devices, but want to ensure that there are no updates for the printer itself to work properly with iPadOS (or iOS) 15. Let us know if there is an available update, which can help determine possible next steps.

Take care!

I'm having exactly the same problem with my new HP printer, that I'm on latest iOS 15 having issue with both iPad and iPhone, but wife on iOS 14 has no problem printing via AirPrint. The other thing to note is that MacOS 11.6 is also not having any issue with AirPrint, works perfectly fine.

Could it be related to the latest and greatest update mentioned here?

https://9to5mac.com/2021/09/28/ios-15-tidbits-airprint-find-my-more/#h-airprint

Apple has given the printing interface a dramatic overhaul with iOS 15 and iPadOS

The other thing to add is that, this is not a problem with my older Brother printer. Would it be possible that the breaking change is only affecting those new printers implementing the new interface that Apple has defined.

Both Apple and HP would need to coordinate better here. It could be the way Apple iOS is interacting with these new interfaces is different from spec. It could also be the way HP responding to the new interface failing for proper handshake.

I’ve fixed my print issue with Epson WF-2530 by unplugging the router, waiting one minute and then plugging it back in.

Stephen,

Thank you for checking that for us. After all the steps you've taken, you can contact Apple Support for further assistance here: Contact Apple Support

Best wishes.

I am having the same problem ever since upgrading both my iPhone Pro and my iPad Pro to iOS 15. Both of those devices now say "Gathering printer information..." for quite a long time (several minutes) when I use Air Print.

After that "Gathering printer information..." message goes away, I'm able to print via Air Print.

If I try to print before the "Gathering printer information..." message goes away, nothing prints and (even worse) the message never goes away).

For the apps that offer the option to print via HP Smart instead of Air Print, I have no issues at all - it just prints.

It's only Air Print that is struggling for me.