iPhone storage says zero KB used

Same issue here for latest iphone SE and for ipad mini 5. Settings/ general/ about show capacity of 64 GB, and 74.38 available. So far this does not interfere with my use of either device, but eventually the false information is bound to interfere with some function. In chat with Apple support last week I was told the engineers were working on it. I am ready for an update. All my searches for this problem on the web lead to items on false report of 0 storage available. This is the opposite.

This is a bug. It will surely be fixed in an update at some point.

In the meantime, everyone should provide feedback to Apple via this link (and the more who do, the more likely we'll see a resolve sooner than later) --> https://www.apple.com/feedback/iphone/

iPhone storage says zero KB used 

And I'll say this. You have absolute no evidence that the vast majority of users have had this solved by iOS 15.1 and putting it in shouty CAPITALS doesn’t make it so. Daily, we see no new posts because people have read these posts, including mine, and know it isn’t solved for many of us even with a device reboot and a full backup & restore cycle.

And I’ll say again, you should not be spreading false information on a user forum whether or not Apple participates.

Glad to see it’s not just me. I’ve tried force starting it. Didn’t work. I’m not going to restore it. I have a 13 Pro. It’s hasn’t worked almost as long as I have owned the phone. I’m not sure it ever worked to be honest.

Exact same issue here with iPad pro on 15.0.1.

Settings / General / iPad storage says “Zero KB of 128 GB used”, while the bar graph shows about half of onboard storage is in use (seems about right).

settings / general / about shows Capacity: 128 GB, Available: 154.67 GB

Doesn't matter to any of us here what phone platform you choose. It is odd that you are the only person I've see who is still have this reporting issue. There are at least 10 iPhone's in my small office. Every single one was fixed with iOS 15.1.

What I would do if I were you then, would be backup then restore.

Choose the method best suited to your needs:

How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Everyone I personally know who was experiencing this - friends and co-workers - and every demo phone in an Apple Store - has had this issue fixed by installing iOS 15.1.

However it is not explicitly mentioned as a resolved issue in the iOS 15.1 release notes:

About iOS 15 Updates - Apple Support

If you are still experiencing this issue, notify Apple Support:

Contact - Official Apple Support

I too have this storage mis-reporting issue on my iPhone 6S (in my case showing 0 GB of 128 GB used). Also, when i sync to my Mac mini, the colour bar in finder displays my iPhone is full, including 46.03 GB 'other'; the phone works fine so it is clearly not full; no doubt an annoying bug Apple should have found during testing prior to release but for some reason did not.

for any apple engineers, i tried the 'microsoft' option of rebooting, to no avail; data i have includes

on the phone

• iOS 15.0.2
• iPhone 6s MKQU2B/A
• under 'about': capacity 128 GB, Available 133.62 GB
• under 'iPhone storage': zero KB of 128 KB used; but rest of this page shows various storage details of music, photos etc. in volumes that seem correct

on finder

• iPhone 6s 121.12 GB (134.9GB available)

hope this helps :-)

When you forced a restart, did you do it this way:

• Press and quickly release volume up button
• Then immediately press and release volume down button
• Then immediately press and keep holding the side power button (keep holding past the screen going black and past the swipe to power off, until the Apple Logo appears, then let go

I had same issue since upgrading to new iphone 13. I did call Apple last week.

the rep checked with the techies.

their only 2 suggestions:

1. update to iOS 15.1
2. if that doesnt work, restore phone.

after updating to 15.1, still said Zero storage. Thank goodness I was too tired to restore at the time. Because next day, phone showed 70+ GB storage !

good luck to y’all.

I am also having the same problem on the new SE iPhone but my husband‘s iPhone 8 is perfectly fine.

also when I sync my phone up to iTunes, iTunes says that I’m totally maxed out when I’m not even close to being maxed out.

Is this a problem that’s going to go away on its own or do I need to get help from someone?

He was replying to me. As a workaround you can plug your device to a PC with iTunes or your Mac and will show your device’s storage.They do QA testing, it’s that everyone uses their devices differently. Have you ever written code? Fixing one thing breaks another. If you can suggest anything to them they’ll listen. Otherwise wait for the next update or see if restoring as new will fix it then restore from your backup. As long as you can still make calls, receive messages, it’s not a huge issue. It’s not like it broke WiFi or anything.

I understand that it's a device issue. My point is that the error is also evident in iTunes when the device is synced/connected. (I first noted the issue in an iTunes sync on my device, when the "Other" category appeared to occupy all available space, I then checked storage on the device itself and found the error as described in this thread. )

iPhone 13 Pro Max - ios 15.0.2

I have the same issue.

iTunes also has a problem - my iPhone is 128Gb, iTunes tells me I have 168.55Gb free despite recognising my phone is 128Gb in the top left corner!

Come on Apple, this really is very poor! Hurry up & patch these issues!

ok so it finally shows the correct gb used but it still isn’t calculating the amounts for each category like it used to. I keep it open for several minutes, thinking it takes awhile but still doesn’t load. Any thoughts??