The built-in storage space display refuses to detect how much space is being used on my iPhone. It consistently says that 0 KB of space is being used, when the real number is obviously much higher. It won't recognize certain apps as having Documents & Data, even though some of them have several GB. Is there any way to reset this and get it to display an accurate number?
[Re-Titled by Moderator]
iPhone SE
fmroth127 wrote:
To solve the problem of "0 storage used," Apple support told me to back up my iPhone on iCloud, then wipe my phone, and restore using the iCloud backup. I am reluctant to try this, to say the least, especially since one of the repliers to this problem says that this fix did not work for them. Hey, Apple, send us an update that fixes this problem!
Ask and yes shall receive. Simply update your iPhone to the newest release which came out today, iOS 15.1. Memory utilization is now accurately reflected after the update.
I still had the same issue after installing 15.1 so i tried a hard reset & that resolved it!
Updating to the latest IOS 15.1.1 resolves the issue!
just confirmed it on iPhone 12 pro.
When you forced a restart, did you do it this way:
15.1 is out. Update immediately and this will fix it. It did on my iPad Pro 12.9 2020
Update worked! I had to let the phone sit on that screen for 5 minutes and then the correct value popped on the screen.
Now testing on my iPad Air 4th gen.
This issue has been fixed (at least on MY iPhone 12 Pro Max) with the iOS update of 15.1
yay
try re starting your phone. That worked for me.
Updating to iOS 15.1, should solve your issue. It worked for my iPhone 12 Pro Max!
He was replying to me. As a workaround you can plug your device to a PC with iTunes or your Mac and will show your device’s storage.They do QA testing, it’s that everyone uses their devices differently. Have you ever written code? Fixing one thing breaks another. If you can suggest anything to them they’ll listen. Otherwise wait for the next update or see if restoring as new will fix it then restore from your backup. As long as you can still make calls, receive messages, it’s not a huge issue. It’s not like it broke WiFi or anything.
Give it time to scan and recalculate. This is probably a low priority function within iOS so it could get pushed aside by other higher priority tasks - allow an hour or two before you decide it has not worked.
To solve the problem of "0 storage used," Apple support told me to back up my iPhone on iCloud, then wipe my phone, and restore using the iCloud backup. I am reluctant to try this, to say the least, especially since one of the repliers to this problem says that this fix did not work for them. Hey, Apple, send us an update that fixes this problem!
Check your iPhone has updated to iOS 15.1, and as others have already suggested earlier in this thread, contact Apple Support and get one to one advice from the paid staff support techs.
Considering this problem only impacts reporting of space used/available it should not impair the overall usability of your iPhone. Yes, it's annoying but most users never even look at storage allocation from one phone to the next, I only looked at mine for the first time in about 2 years when I saw these reports and I was curious to know if I could see the problem.
I can't update my post. The time to do so has passed. So, I'll say this instead. For the VAST MAJORITY of users, iOS 15.1 solved the reporting error on their device. And daily we see virtually no new posts about the issue, which again for the VAST MAJORITY, iOS 15.1 solved.
If you or anyone else is still having the reporting issue, instead of complaining here in a user to user ONLY forum, where Apple doesn't participate, then you are wasting your time. Instead, you need to reach out to Apple directly for help.
i restored from back up and it was problem was resolved and now it is back a week later. Not happy!
iPhone storage says zero KB used
