iPhone storage says zero KB used

People look at storage for a variety of reasons. And I have the latest version. This is still an issue. You are suggesting that everyone call Apple and bother the employees there when the thing that really needs to happen is Apple implementing a built-in bug reporting feature within the phone, itself, so that their programmers are alerted on these issues and not regular customer service reps & tech support when they're usually reading a script and aren't the actual programmers. All they end up doing is filing a report that we should be able to do in seconds instead of spending half the day on a phone call. Also, these forums are supposed to serve that purpose.

Just realized this is happening on TWO iPads, not just the iPad pro where I first noticed it (reported above). Both show zero used on the iPad Storage page (with the bar graph), and on Settings-General-About, both show over 150gb available on a 128gb iPad.

So weird.

Happening on my iPhone SE but not my husband’s iPhone 8.

Also, when I turned my SE off then on,

some of my text messages to one particular person was there but the rest that we sent to each other disappeared.

Also, when I woke up this morning it said there was a voicemail that came over at 1:42 in the afternoon but I just it when I got up this morning.

I wonder what other odd things are happening to my phone that I don’t know about lol!

Also, when I sync my phone to iTunes it syncs just fine but then the yellow data bar is maxed out to the far right but during the sync process it says I have over 300 GB of memory used but my phone is only 256 GB!

Both of my iPhones and my iTunes are all up-to-date with the newest updates.

i’m glad to see that I am not the only one having this issue.

I did call Apple and they said since because nothing is really being affected as far as data, usage or function not to do anything about it.

They said if I really wanted to do something it would be to delete everything off of my phone and restore it from a back up and I said nope! He agreed. And there was no way to guarantee that that would solve the problem anyway.

Hi all. I am having same exact issue on an iPad Air (4th gen) and iPhone SE. Also super strange -- if you go to the 'About' section, see what it says for "Capacity" and "Available" ... on my iPad it says:

iPad Capacity: 64GB (correct)

iPad Available: 66.38 (wha?!)

iPhone Capacity: 64GB (correct)

iPhone Available: 65.71 (wha?!)

Thanks...

Same issue on new iPhone 13 Mini.

”General/About” shows Capacity 128GB, Available 170.7GB

”iPhone Storage” shows Zero KB of 128GB used (though there must be apps data totally get ~40GB) on my device.

(No issue with iPad Pro on same iCloud account, also was no issue on iPhone 8 that I traded in for the 13).

Had hoped that 15.0.2 would fix yesterday but did not.

My iPhone 12 shows the same thing. Not only that, but in "About" it correctly displays that I have a 128 GB capacity HD, but it also displays that I have 139.23 GB available! This must be that new math. 😂

I think this is also related to my music syncing issues. Since the update, I've been receiving errors whenever the music app tries to play music that I owned prior to apple. It says it may be broken. The music is not broken since I can play it on my Mac in iTunes, I just can't play it on my iPhone.

This is amateur and Apple needs to fix it. Syncing and playing music is a most basic function that should have been nailed down years ago. I don't know why these issues creep up every couple releases, it's a major pain.

I'm on the latest OS on both my phone and mac, on an iPhone 11pro. I had both set to sync music, but now have turned that off on both.

Nothing any of us can do sadly.

From what I hear even if you back up your phone, then delete everything and start over does NOT work.

I did call Apple a week ago and they said as long as the phone is working completely and that’s the only issue it has, to just leave it alone.

Hopefully they will resolve it. Until then I’m just going to let it go. All I can do.

Thank you so much for your response. I also have another issue. when i transferred a picture from my iphone 12 to macbook, the picture is damaged and cannot be opened. I already called the apple engineer las week, and they also cannot resolve ot.

Its so helpful to hear that others are having the same problem since updating to 15.0.2. (My phone is an SE, and this problem only began after the updated iOS). I'll trust that Apple software engineers are working on it.

We have two 2016 iphone SE's in use. One, with 16 GB, has the problem reported in this string, and one, with 32 GB, shows storage correctly. In addition, a 2020 iphone SE and an ipad mini 5 also have this problem. All have the latest updates. I have done restarts no effect on the problem. I have not done the back up, delete, and restore; but that is reported above as ineffectual. Rebooting while standing on one leg and holding my breath while singing "White Christmas" has not worked either.

I have the same issue with iPhone 13 Pro and iOS 15.0.2. Apple support asked me to force restart which didn’t help. Then asked me to restore from an older iCloud backup but I am not going to bother with that. I think this is a bug in iOS that Apple has to fix. Hopefully it gets resolved when the next iOS update is installed.

I had a second conversation with Apple support. They acknowledge that engineering is aware of the issue and that resetting the phone or resetting all the settings will not fix it. Engineering has to come up with a fix

Lobsterghost1, do you have that information from an authoritative source? It is an irritating bug, but so far it does not seem to have interfered with any other functions. I wonder if any of the tech news sites have pickedup on this.

I spoke with Apple. They acknowledged it. They said engineering is working on it. That's about as authoritative as I need. In the meantime, underreporting memory usage shouldn't be impacting you using your phone. It's just an underreporting issue.