iPhone storage says zero KB used

Talked to a senior apple support engineer and apple is aware of the issue. I asked the engineer to look at his own phone and he has the same issue. The problem is probably bigger than apple realizes because most people don’t look at their available space.

I just noticed this today as well. I also found that when I go to Settings> General> About it shows I have 152.33 GB available on my 128 GB iPad Pro. I restarted my iPad and still didn’t fix it as well as force quit the Settings app to see if it reboots. My next step is to connect it to iTunes to see what my actual storage is

iTunes likely won't show your actual storage, since the "Other" category will occupy the entire drive in their graphic. (You can add up the other categories... Data, Music, etc., to get a general idea as to actual space occupied.) Hopefully this issue will be addressed in the next update.

@brightwood What does iTunes have anything to do with this question? We're talking about the actual device where it is supposed to show how much space is used vs how much space is free. I'm convinced Apple won't fix this as it isn't important. if it was important - it wouldn't have passed QA testing.

It won’t give you the details but we really just want to know the overall usage. I don’t need details since the colored bar shows the the amount but iTunes does show most of the important things taking up storage

@sgtpeppersband9 This is not true - I've been in application development for over 30 years, both in consumer software and enterprise software. Regression testing is where you test things that aren't supposed to be broken by bug fixes. Apple has all sorts of automated testing tools they use today. Most of the time they are testing on virtual machines and if they spent an additional 5 days they would have caught and fixed this bug. It's widely known that the effort Apple is putting into regression testing is very minimal - for example the 15.0.1 fix was to fix an issue where some users couldn't unlock their iPhone when connected to an Apple watch. I mean really? There was a time when Apple cared and didn't release anything until it was fully tested, and that simply is not the case anymore. They are so quick to get things out to the market now that they are conducting public beta testing now. I don't care if I can plug my iPhone into my computer and see the storage in iTunes. Yes it is a workaround - but they really need to fix the issue on the phone, and they won't. It's not a priority for them.

There was a time when not as many people used iPhones as well and it was a more streamlined platform. It has got a bit more fragmented since the days of yore. That is what you are remembering, not quality but quantity. Less people less bugs. Just the way it goes

If we follow the days of yore argument - it doesn't hold. Apple corporate was 2/3rd the size it was then, and the tools and technologies they had were way less automated.

Apple used to be an innovation leader when the iPhone first debuted. Now they are a follower. The only real thing that Apple has is the security of the platform, including apps, over the competition. Everything else has been commoditized (cameras, screens, digitizers). Just to give you as an example - they lost touch of their customers when they decided to remove all OS packages for their 2008-2012 product line from iTunes. As a result I have devices that are permanently locked (due to another lock bug they introduced) and can never be restored - ever - so they will join the landfills pretty soon. I escalated this concern all the way to the office of the president - simply put they don't care.

I have a similar preposterous set of impossible “statistics” on my IPhone 12. I’m wondering if anyone else uses the iTunes Windows application (a truly lousy piece of software, clearly the intended thing by Apple) to synchronize with. This iPhone error seems interlinked with this lousy rarely updated version of ITunes software. (Asking.. not certain.)

I mean, yeah…the “other” portion needed to be addressed, as that was completely elusive. Now that it’s gone, I have many more gbs of space than the phone should allow 😂 Let’s just hope the fix doesn’t go in the opposite direction and max us all out.

To solve the problem of "0 storage used," Apple support told me to back up my iPhone on iCloud, then wipe my phone, and restore using the iCloud backup. I am reluctant to try this, to say the least, especially since one of the repliers to this problem says that this fix did not work for them. Hey, Apple, send us an update that fixes this problem!

Well, I just updated my phone (a recent iPhone SE Second Generation) to iOS 15.1, as recommended in this thread. It worked. The phone now seems to be reporting storage usage correctly although it took a few minutes after the update was installed for the correct figures to show up. Cool.

Yes, the update doesn't say that it contains a fix for the mis-read of storage space. Maybe Apple is hoping that most people didn't notice this embarrassing problem and is pasting a Happy Face on the update. Or maybe Apple didn't even know that the update would fix it. Whatever, I'm grateful I don't have to wipe and restore the phone.

fmroth127 wrote:

To solve the problem of "0 storage used," Apple support told me to back up my iPhone on iCloud, then wipe my phone, and restore using the iCloud backup. I am reluctant to try this, to say the least, especially since one of the repliers to this problem says that this fix did not work for them. Hey, Apple, send us an update that fixes this problem!

Ask and yes shall receive. Simply update your iPhone to the newest release which came out today, iOS 15.1. Memory utilization is now accurately reflected after the update.

It worked for everyone in my office. It's one of those that just get fixed without any fanfare. The update did say it corrected a reporting error for photos. Maybe it was tied to that and they just didn't feel it important to say anything more. Whatever it was, they fixed it.