The built-in storage space display refuses to detect how much space is being used on my iPhone. It consistently says that 0 KB of space is being used, when the real number is obviously much higher. It won't recognize certain apps as having Documents & Data, even though some of them have several GB. Is there any way to reset this and get it to display an accurate number?
[Re-Titled by Moderator]
iPhone SE
fmroth127 wrote:
To solve the problem of "0 storage used," Apple support told me to back up my iPhone on iCloud, then wipe my phone, and restore using the iCloud backup. I am reluctant to try this, to say the least, especially since one of the repliers to this problem says that this fix did not work for them. Hey, Apple, send us an update that fixes this problem!
Ask and yes shall receive. Simply update your iPhone to the newest release which came out today, iOS 15.1. Memory utilization is now accurately reflected after the update.
Looks like the latest update fixed this for me. Hope it did the same for you.
You're the first person I've seen which iOS 15.1 didn't fix the memory reporting issue. I'd recommend reaching out to Apple directly for help with this.
Same issue here for latest iphone SE and for ipad mini 5. Settings/ general/ about show capacity of 64 GB, and 74.38 available. So far this does not interfere with my use of either device, but eventually the false information is bound to interfere with some function. In chat with Apple support last week I was told the engineers were working on it. I am ready for an update. All my searches for this problem on the web lead to items on false report of 0 storage available. This is the opposite.
So weird.
Happening on my iPhone SE but not my husband’s iPhone 8.
Also, when I turned my SE off then on,
some of my text messages to one particular person was there but the rest that we sent to each other disappeared.
Also, when I woke up this morning it said there was a voicemail that came over at 1:42 in the afternoon but I just it when I got up this morning.
I wonder what other odd things are happening to my phone that I don’t know about lol!
Also, when I sync my phone to iTunes it syncs just fine but then the yellow data bar is maxed out to the far right but during the sync process it says I have over 300 GB of memory used but my phone is only 256 GB!
Both of my iPhones and my iTunes are all up-to-date with the newest updates.
i’m glad to see that I am not the only one having this issue.
I did call Apple and they said since because nothing is really being affected as far as data, usage or function not to do anything about it.
They said if I really wanted to do something it would be to delete everything off of my phone and restore it from a back up and I said nope! He agreed. And there was no way to guarantee that that would solve the problem anyway.
Let's see, there are more than 12 iPhone owners in my office. Outside of my office, I'm well known among all my friends who have iPhone as the go to guy. Every one of them had the reporting error issue pre-iOS 15.1. None of them do after installing iOS 15.1.
Sure a small sample out of the millions and millions of phone out there. But look at this forum as a barometer of iPhone issues. Since iOS 15.1, posts about reporting errors virtually disappeared. Only a very few of you are still saying you have an issue.
I can't fix the issue for you. You need to speak with Apple.
I agree I’m having the same problem on the iPhone 2020 SE I reset it from back up and it helped I just updated it yesterday and is doing it again it needs to be fixed with an update
It took over 5 minutes for me. And I powered off the phone.
Exact same issue here with iPad pro on 15.0.1.
Settings / General / iPad storage says “Zero KB of 128 GB used”, while the bar graph shows about half of onboard storage is in use (seems about right).
settings / general / about shows Capacity: 128 GB, Available: 154.67 GB
I have the same issue with iPhone 13 Pro and iOS 15.0.2. Apple support asked me to force restart which didn’t help. Then asked me to restore from an older iCloud backup but I am not going to bother with that. I think this is a bug in iOS that Apple has to fix. Hopefully it gets resolved when the next iOS update is installed.
I had a second conversation with Apple support. They acknowledge that engineering is aware of the issue and that resetting the phone or resetting all the settings will not fix it. Engineering has to come up with a fix
I spoke with Apple. They acknowledged it. They said engineering is working on it. That's about as authoritative as I need. In the meantime, underreporting memory usage shouldn't be impacting you using your phone. It's just an underreporting issue.
Talked to a senior apple support engineer and apple is aware of the issue. I asked the engineer to look at his own phone and he has the same issue. The problem is probably bigger than apple realizes because most people don’t look at their available space.
I just noticed this today as well. I also found that when I go to Settings> General> About it shows I have 152.33 GB available on my 128 GB iPad Pro. I restarted my iPad and still didn’t fix it as well as force quit the Settings app to see if it reboots. My next step is to connect it to iTunes to see what my actual storage is
I too have this storage mis-reporting issue on my iPhone 6S (in my case showing 0 GB of 128 GB used). Also, when i sync to my Mac mini, the colour bar in finder displays my iPhone is full, including 46.03 GB 'other'; the phone works fine so it is clearly not full; no doubt an annoying bug Apple should have found during testing prior to release but for some reason did not.
for any apple engineers, i tried the 'microsoft' option of rebooting, to no avail; data i have includes
on the phone
on finder
hope this helps :-)
iPhone storage says zero KB used
