The built-in storage space display refuses to detect how much space is being used on my iPhone. It consistently says that 0 KB of space is being used, when the real number is obviously much higher. It won't recognize certain apps as having Documents & Data, even though some of them have several GB. Is there any way to reset this and get it to display an accurate number?
[Re-Titled by Moderator]
iPhone SE
fmroth127 wrote:
To solve the problem of "0 storage used," Apple support told me to back up my iPhone on iCloud, then wipe my phone, and restore using the iCloud backup. I am reluctant to try this, to say the least, especially since one of the repliers to this problem says that this fix did not work for them. Hey, Apple, send us an update that fixes this problem!
Ask and yes shall receive. Simply update your iPhone to the newest release which came out today, iOS 15.1. Memory utilization is now accurately reflected after the update.
It won’t give you the details but we really just want to know the overall usage. I don’t need details since the colored bar shows the the amount but iTunes does show most of the important things taking up storage
It worked for everyone in my office. It's one of those that just get fixed without any fanfare. The update did say it corrected a reporting error for photos. Maybe it was tied to that and they just didn't feel it important to say anything more. Whatever it was, they fixed it.
You're welcome. Remember that procedure. I do it after EVERY iOS update and never have any issues, but people usually don't and come here after an update stating this doesn't work or that doesn't work. Force Restarts free up anything in memory which may have been frozen during the update.
I have been having this same issue for several weeks now on the latest software version(s). I'm using an iPhone 11 Pro.
I have been having this same issue for last few weeks since iOS 15 update. I'm using an iPhone 7.
15.0.2 wasn't intended to resolve this if that's what you were expecting. It will be resolved in a future update.
Update fixed my iPhone SE!!!!
Now have to check iTunes!
Stay tuned!
I tried back and restore too. I’ll be going back to the Apple store for a replacement ☹️
DOM’T DO THAT! It does NOT resolve the issue!!!
if the new update didn’t fix the problem contact Apple.
Everyone I personally know who was experiencing this had not had this issue fixed by installing iOS 15.1.
Like you, after updating to 15.1, it still said zero storage. But just a few minutes later it showed the correct storage numbers.
I am also having the same problem on the new SE iPhone but my husband‘s iPhone 8 is perfectly fine.
also when I sync my phone up to iTunes, iTunes says that I’m totally maxed out when I’m not even close to being maxed out.
Is this a problem that’s going to go away on its own or do I need to get help from someone?
Just realized this is happening on TWO iPads, not just the iPad pro where I first noticed it (reported above). Both show zero used on the iPad Storage page (with the bar graph), and on Settings-General-About, both show over 150gb available on a 128gb iPad.
Hi all. I am having same exact issue on an iPad Air (4th gen) and iPhone SE. Also super strange -- if you go to the 'About' section, see what it says for "Capacity" and "Available" ... on my iPad it says:
iPad Capacity: 64GB (correct)
iPad Available: 66.38 (wha?!)
iPhone Capacity: 64GB (correct)
iPhone Available: 65.71 (wha?!)
Thanks...
Same issue on new iPhone 13 Mini.
”General/About” shows Capacity 128GB, Available 170.7GB
”iPhone Storage” shows Zero KB of 128GB used (though there must be apps data totally get ~40GB) on my device.
(No issue with iPad Pro on same iCloud account, also was no issue on iPhone 8 that I traded in for the 13).
Had hoped that 15.0.2 would fix yesterday but did not.
iPhone storage says zero KB used
