iPhone storage says zero KB used

My iPhone 12 shows the same thing. Not only that, but in "About" it correctly displays that I have a 128 GB capacity HD, but it also displays that I have 139.23 GB available! This must be that new math. 😂

I think this is also related to my music syncing issues. Since the update, I've been receiving errors whenever the music app tries to play music that I owned prior to apple. It says it may be broken. The music is not broken since I can play it on my Mac in iTunes, I just can't play it on my iPhone.

This is amateur and Apple needs to fix it. Syncing and playing music is a most basic function that should have been nailed down years ago. I don't know why these issues creep up every couple releases, it's a major pain.

I'm on the latest OS on both my phone and mac, on an iPhone 11pro. I had both set to sync music, but now have turned that off on both.

We have two 2016 iphone SE's in use. One, with 16 GB, has the problem reported in this string, and one, with 32 GB, shows storage correctly. In addition, a 2020 iphone SE and an ipad mini 5 also have this problem. All have the latest updates. I have done restarts no effect on the problem. I have not done the back up, delete, and restore; but that is reported above as ineffectual. Rebooting while standing on one leg and holding my breath while singing "White Christmas" has not worked either.

Glad to see it’s not just me. I’ve tried force starting it. Didn’t work. I’m not going to restore it. I have a 13 Pro. It’s hasn’t worked almost as long as I have owned the phone. I’m not sure it ever worked to be honest.

Lobsterghost1, do you have that information from an authoritative source? It is an irritating bug, but so far it does not seem to have interfered with any other functions. I wonder if any of the tech news sites have pickedup on this.

@brightwood What does iTunes have anything to do with this question? We're talking about the actual device where it is supposed to show how much space is used vs how much space is free. I'm convinced Apple won't fix this as it isn't important. if it was important - it wouldn't have passed QA testing.

@sgtpeppersband9 This is not true - I've been in application development for over 30 years, both in consumer software and enterprise software. Regression testing is where you test things that aren't supposed to be broken by bug fixes. Apple has all sorts of automated testing tools they use today. Most of the time they are testing on virtual machines and if they spent an additional 5 days they would have caught and fixed this bug. It's widely known that the effort Apple is putting into regression testing is very minimal - for example the 15.0.1 fix was to fix an issue where some users couldn't unlock their iPhone when connected to an Apple watch. I mean really? There was a time when Apple cared and didn't release anything until it was fully tested, and that simply is not the case anymore. They are so quick to get things out to the market now that they are conducting public beta testing now. I don't care if I can plug my iPhone into my computer and see the storage in iTunes. Yes it is a workaround - but they really need to fix the issue on the phone, and they won't. It's not a priority for them.

There was a time when not as many people used iPhones as well and it was a more streamlined platform. It has got a bit more fragmented since the days of yore. That is what you are remembering, not quality but quantity. Less people less bugs. Just the way it goes

If we follow the days of yore argument - it doesn't hold. Apple corporate was 2/3rd the size it was then, and the tools and technologies they had were way less automated.

Apple used to be an innovation leader when the iPhone first debuted. Now they are a follower. The only real thing that Apple has is the security of the platform, including apps, over the competition. Everything else has been commoditized (cameras, screens, digitizers). Just to give you as an example - they lost touch of their customers when they decided to remove all OS packages for their 2008-2012 product line from iTunes. As a result I have devices that are permanently locked (due to another lock bug they introduced) and can never be restored - ever - so they will join the landfills pretty soon. I escalated this concern all the way to the office of the president - simply put they don't care.

I understand that it's a device issue. My point is that the error is also evident in iTunes when the device is synced/connected. (I first noted the issue in an iTunes sync on my device, when the "Other" category appeared to occupy all available space, I then checked storage on the device itself and found the error as described in this thread. )

I have a similar preposterous set of impossible “statistics” on my IPhone 12. I’m wondering if anyone else uses the iTunes Windows application (a truly lousy piece of software, clearly the intended thing by Apple) to synchronize with. This iPhone error seems interlinked with this lousy rarely updated version of ITunes software. (Asking.. not certain.)

iPhone 13 Pro Max - ios 15.0.2

I have the same issue.

iTunes also has a problem - my iPhone is 128Gb, iTunes tells me I have 168.55Gb free despite recognising my phone is 128Gb in the top left corner!

Come on Apple, this really is very poor! Hurry up & patch these issues!

I mean, yeah…the “other” portion needed to be addressed, as that was completely elusive. Now that it’s gone, I have many more gbs of space than the phone should allow 😂 Let’s just hope the fix doesn’t go in the opposite direction and max us all out.

Storage report is fixed now for me. It was an annoyance, but never seemed to interfere with any other functions of the system. My concern at first was that somewhere in the operating system some function might be dependent on that measure of storage, and would function incorrectly or not at all. Apparently that was not the case, and Apple's folks knew that, so there was no panic. But it has been a bit of fun to see all the comments. Too bad we couldn't gather at the coffee shop to share our great joy at the finally seeing the issue resolved. I think I will take credit as part of this powerful movement to make Apple do the right thing. To what greater good for mankind shall we now turn our attention?

ok so it finally shows the correct gb used but it still isn’t calculating the amounts for each category like it used to. I keep it open for several minutes, thinking it takes awhile but still doesn’t load. Any thoughts??