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wshobl Author

Level 1

5 points

receiving failed message

I am receiving failed to open a connection to the device(-21345). When I try to use my scanner which was working fine until I got a new MacBook Air. the printer works fine. The printer is a Canon MG2922

MacBook Air 13″, 11.6

Posted on Oct 10, 2021 4:41 PM

Top-ranking reply

bbesspete

Community Specialist

Posted on Oct 11, 2021 1:43 PM

Hello, wshobl.

Thanks for posting in Apple Support Communities. We understand that you receive an error message when trying to scan from your Canon MG2922 to your MacBook Air.

Have you installed the latest drivers from Canon? Support | MG Series | PIXMA MG2922 (MG2900 Series) | Canon USA

If your drivers are up to date, try these steps: Scan images or documents using your Mac - Apple Support

Let us know what happens! Take care.

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