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ios 15 - iphone voice memos dont sync with itunes

Since the upgrade to ios 15 voice memos are not syncing to itunes.

I have the voice memo check boxes selected.

I have been able to do this many many times before the upgrade.

My ipad has ios 12.5.5 and the voice memos sync immediately with itunes.

I have found a workaround by saving the voice memo to an icloud folder, opening icloud and saving the file to my computer which then opens in itunes. Not ideal, but a workaround for now until this issue is resolved.


Can someone please help sort this out or advise if its an issue with ios 15.0 ++

Many thanks

Alison.

iPhone SE, iOS 15

Posted on Oct 10, 2021 6:32 PM

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Question marked as Top-ranking reply

Posted on Oct 20, 2021 3:15 PM

Also, I noticed that when my iPhone 12 is plugged into my PC (USB cord) and I open iTunes and then click on the phone in the top left then open Voice Memos (presumably those on the iPhone), all of the old voice memos are greyed out and each one has that dotted circle on the left side. I think that means that the computer doesn't see the already existing voice memos on the iPhone? Those voice memos ARE on the phone as I can see them and play them on the phone. For what that's worth.... Ken

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Question marked as Top-ranking reply

Oct 20, 2021 3:15 PM in response to KAlilRhody

Also, I noticed that when my iPhone 12 is plugged into my PC (USB cord) and I open iTunes and then click on the phone in the top left then open Voice Memos (presumably those on the iPhone), all of the old voice memos are greyed out and each one has that dotted circle on the left side. I think that means that the computer doesn't see the already existing voice memos on the iPhone? Those voice memos ARE on the phone as I can see them and play them on the phone. For what that's worth.... Ken

Oct 11, 2021 2:28 PM in response to AliGos

Hello AliGos,


We see that you need help with Voice Memos. Share and sync recordings in Voice Memos on iPhone


We’d like to clarify the issue. You stated that the issue started after iOS 15, but that your iPad has iOS 12.5.5 installed. To confirm, which version of iOS do you see when you go to Settings > General > About? Find the software version on your iPhone, iPad, or iPod. We ask because iOS 15 won't impact your device if you have iOS 12.5.5 installed.


If you updated to iOS 15 and the option is no longer available. You can leave feedback or make a feature request here: Product Feedback


Cheers!

Oct 12, 2021 12:09 AM in response to Brian_P7

Hi Brian,

Thanks for helping with this issue.

The IOS version I see on my iphone when I go to Settings, General, About is15.0.1.

This issue is with the itunes sync with my iphone (15.0.1) my ipad has stopped at ios v 12.5.5 (as its older) and I cannot update it further than 12.5.5.

The ipad syncs voice memos very easily and simply as expected, however my iphone will not.

To me there is a problem/bug in the ios 15+ software.


I was able to sync my iphone to itunes for voice memos up until 5/10/2021 - I have been unable to do it since then - and since the ios 15+ updgrades.


Any ideas what might be the problem?

Many thanks

Alison.

Oct 20, 2021 2:30 PM in response to AliGos

Hi Alison:

I am so happy to have found your post as I've experienced the exact same problem and in fact, on the phone with Apple senior tech now. Over the past week, I have spoken with senior techs at Apple multiple times and hours on the phone without a resolution. At first I suspected it might be the same timing as going to iOS 15+, but now I'm convinced that's the issue and if anyone at Apple is reading this thread, PLEASE fix it! I've synced voice memos from my iPhones to iTunes every week for 11 years after my weekly music lessons and it always worked until about a week ago, about the same timing as updating to 15+ on my iPhone 12. Ken

Oct 20, 2021 3:17 PM in response to KAlilRhody

The iCloud workaround is simple once you do it once or twice.

im not an iCloud person either but it is the simplest way I’ve found to get my voice memos from my iPhone to iTunes etc.


let me know if you want me to write the steps.


I’ll also wait for Apple to fix it - who knows how long that’s likely to be.

Alison

Oct 20, 2021 3:24 PM in response to KAlilRhody

The whole voice memo transfer to iTunes is somewhat of a mystery - as I believe it has more bugs.


I always change the voice memos to ‘music’ when they end up on iTunes.

I find they sometimes mystically change back to voice memos and the title removed etc.


I figure that once they are in iTunes as ‘music’ I can add them to a playlist - and then the voice memo issues like you mention don’t matter.


im not sure I have that right, but that’s where my understanding is at the moment.

Nov 18, 2021 11:45 AM in response to KAlilRhody

This is exactly what is happening to me. When I open itunes, go into device, and look into Voice Memos folder, there is a list of voice memos that is outdated, and they are all greyed out with hash line circles in front of the title. The circles are like what you would normally click to download, except nothing happens when you click. So I can access Voice Memos on my phone, I can access the old ones that were previsously synced on itunes, but new ones haven't synced, and I can't access anything in the device in itunes. Based on the recordings that successfully made it to my computer (itunes and itunes media folder), it appears that the problem for me happened sometime between 10/14/2021 and 10/20/2021. A 10/14 recording is on my computer, but a 10/20 recording did not make it.

Nov 19, 2021 2:24 PM in response to mdgallardo10

Hi, yep, I get that too.

IOS 15 and onwards has introduced this glitch and they dont seem interested in fixing it from what I can tell.

I have discovered a work around where from voice memo's you save the memo to 'files' in icloud, then on your computer, login to icloud and download the file to itunes.

Let me know if you need more detailed steps.

I guess we just have to put up with this until some bright spark in apple land realises there is a problem and fixes it.

Perhaps a coming release will do that, who knows.

Alison.

ios 15 - iphone voice memos dont sync with itunes

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