Hi all, I just got off the phone with Apple Support. Long story short, the senior tech advisor I spoke to named James let me know that Voice Memos are no longer supported by iTunes. You can't sync them anymore; there are no fixes coming down the pike, and to my knowledge, they didn't let us know that.
So that's that. Alternative solutions must be found. There is no update coming; no new version of iPhone or iTunes is needed, no engineers are working on any solutions.
I called them because I thought there was an issue with my iTunes, and I thought they'd need to remote connect to my laptop. I talked to a nice rep who walked me through some solutions, and then she transferred me to a senior rep. I told him about my issue and then he let me know it wasn't supported anymore.
I was actually stunned. I'd been on the phone for 40 minutes; surely this was info that the first rep could've told me? Or that the iTunes software itself could've indicated, for that matter? Like, a pop up?
In fact, he could've told me off the bat. But I told him about what I was experiencing, and then he told me it wasn't supported.
Further info: for the newest Apple computers, they are phasing out iTunes altogether, according to him. Some kind of glitch in that phase out made the voice memos get disconnected from Windows iTunes as well. (Fyi, iTunes will remain available for Windows.) Newer Apple computers will be able to sync without iTunes, so I guess that was what they were focused on. (I don't have a Mac, so I don't have further info on any of that.)
He actually mentioned that I might want to find a third-party app. Don't get me wrong; he was nice, and is not the bad guy. But this whole thing has kinda felt like if you left your car at the Honda dealership to get service, called back two days later, and was told the dealership doesn't exist.
Gaslighting is not the correct word, but that is a bit what this feels like. We all sat here for months using an app (voice memo) that was dropped without a word. It's still present on the phone, for whatever that's worth. But they dropped it so much that they didn't even update their reps on this information. The first rep could've told me, and like I said, we'd have saved 40 minutes. She even sent me articles... which means she was on the internet. Googling how to help me, 1) as though I hadn't done that, and 2) as though the internet had the most recent info. Oh, no, precious: James was the purveyor that info.
In conclusion, it's over for voice memos and iTunes. Feel free to do your own research or set up a call with them to find out more. If anyone has any viable third-party solutions that can upload several audios at once (not one by one like Dropbox), I'd love to hear recommendations. Thanks in advance.
